Kelly Robertson
Hornby,Christchurch
Summary
Results-driven professional seeking position as Office Administrator. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Versatile [Job Title] offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
7
7
years of professional experience
Work History
Administration Team Member/Receptionist
Foodstuffs SI
Hornby, Christchurch
03.2015 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Education
No Degree -
Riccarton High School
Skills
- Greeting and Seating Clients
- Computer Proficiency
- Call Answering and Routing
- Visitor and Customer Relations
- Security Awareness
- Delivery Coordination
- Data Entry and Database Software
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Correspondence Distribution
- Call Transfers
- Call Screening
- Organization and Efficiency
- Telephone Answering
- Billing and Payment Processing
- Mail Preparation and Sorting
- Office Supplies and Inventory
- Office Equipment Operation
- Operating Telephones
- Visitor Monitoring
- Multi-Line Telephone Skills
- Filing and Smoothing
- Telephone Reception
- Personal Initiative
Timeline
Administration Team Member/Receptionist
Foodstuffs SI
03.2015 - 08.2022
No Degree -
Riccarton High School