Summary
Overview
Work History
Skills
Accomplishments
Timeline
StoreManager
Kelly Ross

Kelly Ross

Oamaru,OTA

Summary

Dynamic Store Manager at Couplands Bakeries with a proven track record in operations management and customer relations. Expert in problem-solving and enhancing team performance, leading to increased customer satisfaction. Skilled in financial oversight and staff training, fostering a collaborative environment that drives success and efficiency.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

14
14
years of professional experience

Work History

Store Manager

Couplands Bakeries
01.2022 - Current
  • Managed daily store operations, ensuring efficient workflow and excellent customer service.
  • Trained and mentored staff on product knowledge and service excellence.
  • Collaborated with upper management on strategic initiatives for store improvement.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Conducted regular audits of store compliance with safety and sanitation standards.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Chef

Brydon Hotel
10.2016 - 01.2022
  • Prepared and executed diverse menu items, ensuring high-quality presentation and flavor consistency.
  • Collaborated with kitchen staff to streamline food preparation processes, enhancing overall efficiency.
  • Maintained cleanliness and organization of kitchen stations, adhering to health and safety regulations.
  • Assisted in inventory management, monitoring stock levels to minimize waste and optimize resources.

Receptionist

WHK Chartered Accountants
01.2012 - 09.2015
  • Managed front desk operations, ensuring smooth visitor experience and prompt service delivery.
  • Answered multi-line phone system, routing calls efficiently to appropriate departments.
  • Scheduled appointments and meetings for staff, optimizing calendar management and resource allocation.
  • Maintained organized filing system, enhancing document retrieval efficiency for team members.
  • Assisted in preparing financial documents and reports, contributing to accuracy and compliance efforts.
  • Provided administrative support to accounting staff, facilitating workflow and task completion.
  • Handled incoming correspondence, prioritizing urgent communications and maintaining professionalism in responses.
  • Confirmed appointments, communicated with clients, and updated client records.

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Operations management

Accomplishments

Store Manager of the year

Store of the year

Store Marketing of the year.

Timeline

Store Manager

Couplands Bakeries
01.2022 - Current

Chef

Brydon Hotel
10.2016 - 01.2022

Receptionist

WHK Chartered Accountants
01.2012 - 09.2015

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Kelly Ross