Summary
Overview
Work History
Education
Skills
References
_____________________________________
Timeline
Generic

Kelly Scott

Summary

I am a friendly, approachable, and level-headed person who loves to work with people from all stages of life. I am extremely hard working, adopting a ‘can do, will do' attitude to my work. I have a particular passion for daily challenges and problem solving. I consider myself to have leadership qualities and I enjoy being part of a team. While studying, I have also worked part time as a youth worker, where I have gained a wide range of experience in the field. I am a motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Overview

16
16
years of professional experience

Work History

Residential Youth Worker

Odyssey House Trust
08.2018 - Current
  • Directed and facilitated activities to promote growth in mental, emotional, and educational areas
  • Used calm, positive, and encouraging approaches with youth residents
  • Completed progress notes for each resident and noted pertinent information in client file
  • Encouraged participants to develop leadership and self-esteem skills in group settings and discussions
  • Modelled positive behaviour for residents by providing leadership and maintaining positive interactions
  • Worked within a team environment.

Retail Supervisor

South City Lotto and Post
07.2013 - 08.2018
  • Dealt with customer complaints and rectified product and/or service issues
  • Supervised cashiers, trained new team members and monitored performance
  • Formulated pricing plans by reviewing merchandise activities and determining additional needs for sales promotion
  • Responsible for opening and closing of the store
  • Managed staff rosters
  • Money handling.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.

Checkout supervisor

Countdown Moorhouse Ave
03.2008 - 07.2013
  • Customer service
  • Money handling
  • Managed staff and rosters
  • Responsible for opening and closing of the store
  • Handled enquires and complaints from customers as well as fellow staff (Union representative)
  • Assisted in recruitment and training of key talents to address department needs.
  • Built and maintained working relationships with peers and upper management
  • Verified customer identification for alcohol or tobacco purchases.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Social Work -

Ara Institute of Canterbury
Christchurch, NZ
12.2023

Certificate in Health and Wellbeing Level 4 -

Ara Institute of Canterbury
Christchurch, NZ
12.2018

Villa Maria College
Christchurch, NZ
01.1999

Skills

  • Team collaboration - Conflict training
  • Advocacy - Calming and de-escalation training
  • Programme support - Leadership
  • Emotional support abilities - Client relationships
  • Case Documentation
  • Team building - Time management
  • Mental health support
  • Empathy and compassion
  • Substance abuse awareness
  • Effective communication
  • Client Advocacy
  • Facilitating Groups

References

  • David McGrath, Shift Leader, Odyssey House Trust, 021 144 4860
  • Laurena Cordero Martini, 2IC Youth residence, Odyssey House Trust, 022 323 3925

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Kia maumahara ki tōu mana āhua ake, Cherish your absolute uniqueness.

Timeline

Residential Youth Worker

Odyssey House Trust
08.2018 - Current

Retail Supervisor

South City Lotto and Post
07.2013 - 08.2018

Checkout supervisor

Countdown Moorhouse Ave
03.2008 - 07.2013

Bachelor of Social Work -

Ara Institute of Canterbury

Certificate in Health and Wellbeing Level 4 -

Ara Institute of Canterbury

Villa Maria College

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Kelly Scott