Kelly Skinner
Auckland ,AUK
Summary
I am a knowledgeable and dedicated professional with extensive experience in the workforce. A solid team player with an outgoing, positive demeanour and proven expertise in establishing and maintaining strong client relationships. Highly motivated to exceed customer satisfaction goals and contribute to overall business success. I am enthusiastic, honest and a creative individual, confident in both collaborative team environments and taking sole charge when necessary. I am adaptable to any situation, a quick learner and always eager to acquire new skills. I take pride in maintaining punctuality & professionalism. My leadership skills are exceptional, by my ability to mentor and guide staff toward achieving optimal business performance and success. I am a reliable and results oriented individual with a strong passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Production Manager
Signpost Signs
04.2010 - Current
- Manage a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Develop customized solutions for clients based on their specific needs, resulting in increased customer loyalty and repeat business.
- Resolve issues quickly to maintain productivity goals.
- Operate and maintain large format printers and vinyl cutters to produce high quality signage.
- Manage multiple projects concurrently, ensuring timely completion and meeting budget constraints while maintaining deadlines and quality standards
- Increase overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Increase customer satisfaction by providing tailored sign solutions based on their specific needs.
- Train new hires on company policies/procedures along with mentoring them throughout their initial learning phase within the organisation.
- Worked closely with team members to ensure seamless coordination of design, production, installation, and maintenance services for clients signage needs.
- Further self education on software programmes
Administrator
Stella Brand Fabrication
07.2012 - Current
- Manage the basic accounting tasks, including invoicing, expense tracking, reconciling and financial record keeping, ensuring accurate and timely financial management.
Gala and Food Stall Operator
Kruzin Kidz
01.2009 - 01.2019
- Event set up and breakdown eg. ensuring all equipment, supplies and stands are properly prepared and dismantled efficiently
- Customer service to event attendees and co-ordinators
- Food preparation and handling.
- Cash handling
- Multitasking
Touch Module Co-ordinator
Sharks Sports Trust
10.2010 - 01.2014
- Created draws for the touch season with excel spreadsheets.
- Organized and delegated referees.
- Mentored referees through courses.
- Set up and packed up touch events weekly.
- Communication with local schools.
- Organising teams and coaches
- Organised prize giving events.
- Co-organised in house rep competitions.
Co Director
Sharks Sports Bar and Function Center
03.2010 - 03.2012
- Front of house, cleaning duties, bar tending.
- Knowledge of POS machines. Daily tally up reports.
- Food prep knowledge that adhered to health and safety .
- Helped to organise and setup/ run events and functions.
- Stock management.
Operations Manager and Lead Sign Writer
The Signpost
01.1997 - 04.2010
- Installed signage on vehicles and hard substrates, ensuring precise application and long lasting durability
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
- Supervised operations, staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Further self education of signage software
Sign Writer
S.A.I.L Signs
07.1992 - 01.1997
- Learning current software's at the time and ensuring I was knowledgeable with current programmes. eg. Signblazer, Gerber edge.
- Hand painting signage on buildings
- Use of cherrypickers and ladders/site equipment
- Manually set out signage design's
- Hand cut vinyl
- Answered phones
- Front facing customer service.
- Onsite measure and site check for new signage
Education
High School Diploma -
Orewa College
Orewa, NZ12.1991
Skills
- Excellent work ethic
- Time management
- Exceptional customer retention and on going relations
- Self motivated, determined with a growth mindset
- Strong organisational abilities, when managing multiple tasks and projects
- Basic knowledge of Photoshop, Excel, Word, Adobe acrobat, Indesign, Xero
- Proficient in outlook, illustrator, onyx, flexi sign
- Taking feedback and applying it to future tasks
- Critical thinking and problem solving
- Leadership and management capabilities
- Strong attention to detail
Certification
Currently studying at Massey University, Auk.
- Business diploma - expected to graduate end of 2025
Hobbies
- Team sports eg. touch, netball
- Fishing
- Travelling
- Family including animals
Volunteer work
- School touch co-ordinator
- Touch referee
- Touch coach
- Netball coach
- Rugby manager
Timeline
Administrator
Stella Brand Fabrication
07.2012 - Current
Touch Module Co-ordinator
Sharks Sports Trust
10.2010 - 01.2014
Production Manager
Signpost Signs
04.2010 - Current
Co Director
Sharks Sports Bar and Function Center
03.2010 - 03.2012
Gala and Food Stall Operator
Kruzin Kidz
01.2009 - 01.2019
Operations Manager and Lead Sign Writer
The Signpost
01.1997 - 04.2010
Sign Writer
S.A.I.L Signs
07.1992 - 01.1997
Currently studying at Massey University, Auk.
- Business diploma - expected to graduate end of 2025
High School Diploma -
Orewa College
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