Kelly Toleafoa
MANUKAU,Auckland
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
32
32
years of professional experience
Work History
Court Interpreter
PACTRANZ (NZ) Ltd
01.2019 - Current
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Reviewed, edited and proofread translated documents for accuracy.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Increased access to justice for limited English proficient individuals by bridging the language gap in various legal matters.
- Assisted in the training of new court interpreters, sharing best practices for maintaining accuracy and professionalism in high-pressure situations.
- Exhibited exceptional listening skills when interpreting simultaneous oral statements from multiple sources in a fast-paced courtroom setting.
- Improved client comprehension of court proceedings by providing concise interpretations during trials, hearings, and depositions.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Assisted attorneys in preparing case materials, translating documents, and conducting client interviews for better case understanding.
- Contributed to fair trial outcomes by offering clear and precise interpretations of witness testimonies and attorney arguments.
- Adapted quickly to changing circumstances within the courtroom environment while maintaining professionalism under pressure.
- Ensured confidentiality of all interpreted information according to court regulations protecting privileged communications between parties involved in legal proceedings.
- Attended training programs to improve professional knowledge and interpretation skills.
- Developed and maintained glossary of technical terms.
Channel Sales Manager
KlickEx Corporation Ltd (NomuPay)
05.2013 - 12.2022
- Developed customized sales plans for each channel partner, driving increased revenue.
- Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
- Ensured compliance with regulatory requirements while growing international partnerships.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Channel Manager
Digicel-Pacific NZ
06.2011 - 05.2013
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Drove sales through RSE Programme and Engaged with Employers.
- Opening Agents through RSE Regions across New Zealand
- Streamlined communication between internal teams and channel partners, improving overall efficiency in the sales process.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Adopted and optimized tool usage among marketing teams to deliver business results.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Furniture and Piano Mover
Fats Piano Moving Company
08.2008 - 08.2010
- Ensured accurate record-keeping for each move by thoroughly documenting client information, details about the piano being moved and any specific instructions provided by the client.
- Followed verbal and written instructions to properly move and ship products.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Assisted clients in selecting optimal placement of their pianos within their homes or businesses upon delivery.
- Operated equipment while observing standard safety procedures.
- Communicated with customers courteously and professionally to drive satisfaction.
- Enhanced customer satisfaction by carefully packing and transporting pianos with minimal damage.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Developed strong relationships with local music stores and educational institutions, increasing referral business for piano moving services.
- Arranged items at destination according to customer requests and instructions.
- Successfully transported valuable antique pianos while preserving their integrity through meticulous handling.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Trained new team members on company procedures, safety standards, and proper use of equipment to ensure seamless integration into the workforce.
- Acted as a liaison between clients and company management, ensuring clear communication at all stages of the moving process.
- Maintained clean, orderly work environment free of hazards.
- Improved team productivity with clear communication and proper coordination during piano moving tasks.
- Inspected items for damage and reported issues to supervisor for resolution.
Truck Driver
Creans Food Service Ltd
01.2004 - 05.2008
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Enhanced delivery efficiency by optimizing routes and reducing idle time.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Removed and unloaded packages from Freezer/Dry Goods trucks for customer deliveries, using extreme care to avoid damage to goods.
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.
- Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
- Inspected load security and checked for damages.
Motel Manager
Airport Lodge Motel
03.1998 - 10.2003
- Planned and executed marketing activities to improve property brand and increase revenue.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Engaged with touring groups from overseas (Rugby, Golf Teams)
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Created and managed accurate occupancy forecasts and budgets.
- Oversaw day-to-day operations of 12-room hotel with staff of 4 employees.
- Overhauled safety protocols, ensuring a secure environment for guests and employees.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
Driving Instructure
Livedrive Driving School
03.1998 - 11.1998
- Supported student drivers in hands-on road training.
- Scheduled appointments with students for driving lessons.
- Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
- Ensured all vehicles were well-maintained, clean, and properly equipped according to Government regulations for optimal safety during lessons.
Despatch
Levis Strauss & Co
01.1997 - 02.1998
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Production Supervisor
Nova Packaging Ltd
11.1991 - 12.1996
- Resolved issues quickly to maintain productivity goals.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Achieved on-time shipments goal by empowering employees to continued success.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with internal teams to streamline operations across materials handling, production.
- Established clear priorities and production quality standards.
- Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
Education
High School Diploma -
St Josephs College Apia Samoa
Apia Samoa11.1984
Skills
- Ethical Codes Adherence
- Cross-cultural communication
- Fee Determination
- Business Communications
- Confidential Information Protection
- Client Confidentiality
- Relationship Building
- Emotional Control
- Reading Comprehension
- Professional ethics
- Proofreading expertise
- Attention to Detail
- Original Text Review
- Verbal Communication
- Confidentiality adherence
- Courtroom Etiquette
- Impartiality Maintenance
- Critical Thinking
Golf, Rugby
I took up golf as a hobby because I could not participate in any type of contact sport because of my back injury. Now I would like to play golf anytime I have which I'm really good at it now at competition level :)
I also love watching School and Club rugby and golf because of my children playing both sports.
Languages
Samoan
Native or Bilingual
Timeline
Court Interpreter
PACTRANZ (NZ) Ltd
01.2019 - Current
Channel Sales Manager
KlickEx Corporation Ltd (NomuPay)
05.2013 - 12.2022
Channel Manager
Digicel-Pacific NZ
06.2011 - 05.2013
Furniture and Piano Mover
Fats Piano Moving Company
08.2008 - 08.2010
Truck Driver
Creans Food Service Ltd
01.2004 - 05.2008
Motel Manager
Airport Lodge Motel
03.1998 - 10.2003
Driving Instructure
Livedrive Driving School
03.1998 - 11.1998
Despatch
Levis Strauss & Co
01.1997 - 02.1998
Production Supervisor
Nova Packaging Ltd
11.1991 - 12.1996
High School Diploma -
St Josephs College Apia Samoa
Similar Profiles
JITESHKUMAR BHAVANBHAI PATEJITESHKUMAR BHAVANBHAI PATE
shopn keepar at NZshopn keepar at NZ
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD