KELLY WALDEN
Huapai,New Zealand
Summary
I have spent 13 years working in the insurance, undertaking various roles, with quality and compliance being the latest. I am passionate about the automotive industry. I am hoping to expand my knowledge base even further. I am ready to take on a new challenge by utilising my previous experience to make a real difference in the next phase of my career.
Overview
27
27
years of professional experience
Work History
Business Development Specialist
SQ Solutions Ltd
01.2025 - Current
Led the market launch and distribution strategy for a new to NZ automotive service product brand, targeting workshops and retail outlets.
Quality and Compliance Analyst
IAG Insurance
03.2011 - Current
- 2016-2025 Quality and Compliance Analyst (Motor).
- Auditing motor assessing processes for light and heavy motor, both onsite and desktop. Risk management, cost analysis and testing controls reporting on trends within the automotive repair industry including external platforms such as parts trader. Also carried out in-progress and post repair audits on structural repairs to ensure correct procedures carried out to manufacturer safely standards.
- 2012-2016: Swann insurance, classic car and motorcycle specialist claims
- 2011-2012: DriveRight, Mechanical warranty claims, and administration
Service Advisor
Continental Cars
01.2008 - 01.2011
- Service Advisor: duties consist of front line customer service and interaction, workflow management, planning, aftersales, problem solving, managing high paced work environment, appointment scheduling, consultation with technicians and key stakeholders, price estimation and billing.
Workshop Service Advisor
Overseas
01.2005 - 01.2008
- Workshop Service Advisor, Boat Building, Landscaping
Mechanic
Auckland Motors Mitsubishi/Grafton Motors/Classic and Performance
01.1999 - 01.2005
Trade qualified automotive engineer/Mechanic
Education
Insurance Certificate -
ANZIIF
NZ Automotive Engineering Certificate - undefined
NZ Institute of Skills and Technology (MITO)
School Certificate - undefined
Waitakere College
Skills
- Customer focused approach: Listen to customers and partners to identify challenges and support needs
- Analytics: analyse feedback and data, identify patterns and provide actionable insights
- Attention to detail: strong accuracy in reviewing procedures and tailoring solutions to suit
- Strong insurance and regulatory knowledge
- Problem solving & solutions based thinker
- Team player
- Flexible and open to new learning
- Strong sense of initiative
- Great communicator, have no problem fostering relationships
- Strong understanding of the motor industry
Timeline
Business Development Specialist
SQ Solutions Ltd
01.2025 - Current
Quality and Compliance Analyst
IAG Insurance
03.2011 - Current
Service Advisor
Continental Cars
01.2008 - 01.2011
Workshop Service Advisor
Overseas
01.2005 - 01.2008
Mechanic
Auckland Motors Mitsubishi/Grafton Motors/Classic and Performance
01.1999 - 01.2005
NZ Automotive Engineering Certificate - undefined
NZ Institute of Skills and Technology (MITO)
School Certificate - undefined
Waitakere College
Insurance Certificate -
ANZIIF
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