Anmol Chugh
Auckland,New Zealand
Summary
Experienced in overseeing complex company networks, a hard-working Network and Systems Administrator dedicated to optimizing efficiency and performance. Possessing strong troubleshooting, training, communication, and analytical abilities, with a detail-oriented and proactive approach. Focuses on ensuring seamless network operations while continuously seeking opportunities for improvement.
Overview
10
10
years of professional experience
Work History
Senior Systems Administrator
ASSA ABLOY Inc.
04.2024 - Current
- Improved overall system performance by optimizing hardware and software configurations.
- Implemented rigorous system monitoring, enabling rapid identification of potential issues before they escalated into problems.
- Coordinated with cross-functional teams on complex projects, ensuring successful completion within deadlines and budget constraints.
- Implemented virtualization technologies to maximize resource utilization and reduce physical server footprint in the data center.
- Reduced security incidents with proactive monitoring and timely patching of systems.
- Developed comprehensive backup strategies to ensure data protection during disaster recovery scenarios.
- Troubleshot complex technical issues, providing timely resolution to minimize impact on endusers.
- Established standard operating procedures for consistent system maintenance across all environments.
- Managed vendor relationships, negotiating contracts to optimize pricing while maintaining quality service levels.
- Maintained high availability of critical business applications by implementing robust failover solutions.
- Streamlined IT infrastructure management processes for increased efficiency and reduced downtime.
- Evaluated emerging technologies for potential integration into existing infrastructure, enhancing capabilities while maintaining costeffectiveness.
- Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
- Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Attended meetings to deliver status reports to key stakeholders.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Mentored employees and offered constructive feedback for performance improvement.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Visited different sites around New Zealand to ensure everything is working great and helped moving one site to another.
Systems Engineer
Compass Communications Ltd
08.2022 - Current
- Providing Level 2&3 support, best-practice maintenance and operation of Compass’s network and server infrastructure
- This position also assists with the development of service enhancements, new services and growing the Compass network and virtualized compute platforms
- The role requires experience in fault diagnosis and resolution with large and complex networks and IT systems
- The position also requires knowledge of best practice processes and procedures in network and service operations.
Customer Operations-Technical Expert
Compass Communications Ltd
01.2019 - 08.2022
- Being the escalated point of call for Compass Business customer’s technical issues while provide first class support
- Onsite setup of PBX systems, cable patching, and software/hardware training for users
- Router and VoIP equipment configuration
- SIP registration and call flow alignment
- Providing support to business representatives
- Liaising between the customer, networks team, account manager, and sales force to resolve queries
- Answering or supporting incoming business customer technical queries including router configurations, DNS admin, VoIP, password changes, email address amendments, DHCP issues, and all other faults
- Outbound calling for support as necessary
- Accurately updating systems to ensure the tracking and billing of customer’s accounts
- Maintaining and adhering to Company Policies, Processes, and Standards within the company and onsite
- Technical training and senior support for the Operations team
- Assisting customer with technical queries related to network, phone lines, hardware and e-mails
- Acting as first point of contact for IT related queries
- Focusing on First call resolution
- Documenting the whole conversation, changes made and support provided
- Staying up to date with organization’s products and progress
- Making sure simple words are used to provide technical support to non-technical customers
- Dealing with DNS, DHCP, Router Configurations and Firmware etc
- Assisting customer in Cloud PBX
- Taking ownerships of ongoing issues when required
- Assisting fellow team members with queries when required
- Escalating issues with correct documentation and follow up regularly
- Make sure KPIs are achieved on regular bases.
Customer Service Representative
Lifestyle Furniture (New Zealand)
08.2017 - 02.2018
- Attending customers at store and selling products according to their needs
- Maintaining store
- Attending customers
- Solving customers’ queries
- Achieving monthly targets.
Industrial Project
Indian Christian Life Centre (New Zealand)
08.2017 - 11.2017
- Setting up their network from a trash and hardening their system
- Designing network for them
- Installed windows server in their system
- Set up a network for them
- Hardened their network security
- Achievements Got appreciation letter after successfully completing the project.
Network Engineer
AP DIGITAL ATTENDANCE PVT LTD (India)
05.2014 - 01.2017
- My role was to set up digital attendance systems for small institutes and maintaining their network
- Develop and administer disaster recovery plans
- Keep network infrastructure up-to-date and secured
- Identify and recommend needed and optimal infrastructure improvements
- Write and maintain network security policies and monitor compliance
- Configured and installed routers switches and wireless controllers
- Achievements: Got appreciation at work several times
- Got increased salary because of magnificent work.
Education
Diploma in Networking (level 7) -
Manukau Institute of Technology
B. Tech, in Electronics and Communication Engineering -
Maharshi Dayanand University
Skills
- Active Directory Management
- Windows administration
- Data Center Operations
- High Availability Solutions
Technicalskills
Data centre server infrastructure and management, Linux OS distributions and scripting skills., Server Virtual Platforms, HyperV, KVM / Proxmox, VCenter, Docker., Traditional and virtual storage technologies, SAN, NAS, iSCSI, Ceph, PetaSAN, RAID, Managed Desktop technologies including RDS and Citrix, Active Directory (AD), Internet Services - email Antivirus/spam, Domain Name Server (DNS), Web Hosting, Automation technologies including RPA, Ansible, Kubernetes, SQL databases, SQL scripting, general application support., MS 365 and AWS., Cisco switching and routing infrastructure and protocols., VLAN/VPN, Firewall and Security Appliances, Cloud PBX implementations, VOIP Technologies SIP Signalling, SBCs, RTP, L2/L3 QOS, Voice Codecs, BRAS / BNG Technologies, Radius AAA Server, DHCP., Fibre transport systems and CWDM/DWDM multiplexors, Access services (GPON, DSL, VDSL, LTE,)
Industrialtrainings
- 6 months industrial training at Defence Research and Development Organisation (DRDO).
- 2 months industrial training at Bharat Electronics.
- 2 months industrial training at Weapons and Electronics Systems Engineering Establishment (WESEE).
Personal Qualities
- Excellent communication skills
- Able to handle a high workload and you will proactively recommend solutions and process improvements
- Critical Thinker and Problem solver Immense exposure to the fast paced and high profile work environment.
- Good customer service skills.
- Cooperate with other team members
- Able to perform accurate and safe work
- Demonstrated ability of prioritizing, organizing and following through on different work tasks
- Thorough understanding and capability to follow oral and written instructions.
- Able to take direction from supervisors
- Enthusiastic to perform all physical aspects of the cleaning job duties
- Demonstrated ability to work efficiently with other crew members
References
Available on request.
Timeline
Senior Systems Administrator
ASSA ABLOY Inc.
04.2024 - Current
Systems Engineer
Compass Communications Ltd
08.2022 - Current
Customer Operations-Technical Expert
Compass Communications Ltd
01.2019 - 08.2022
Customer Service Representative
Lifestyle Furniture (New Zealand)
08.2017 - 02.2018
Industrial Project
Indian Christian Life Centre (New Zealand)
08.2017 - 11.2017
Network Engineer
AP DIGITAL ATTENDANCE PVT LTD (India)
05.2014 - 01.2017
Diploma in Networking (level 7) -
Manukau Institute of Technology
B. Tech, in Electronics and Communication Engineering -
Maharshi Dayanand University
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