Kelsey Dowsett

• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Proactively sought feedback from customers to identify areas of improvement within the organization's offerings or processes.
• Responded proactively and positively to rapid change.
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
• Serving customers and providing exceptional customer service
• Making Hot & Cold beverages using the skills I have learnt as a barista
• Cooking hot food & keeping the cabinets full following food and safety regulations NZ
• Stocking shelves & fridges to look Appealing and eye catching to produce more sales
• Processing inventory deliveries and promptly replenishing/ storing stock away when needed
• organizing the storeroom in a fitting way so stock is easily accessible and easy to find when needed.

Achievements

• In my previous position I received customer compliments and commitment which lead for the award “Team player of the month” 5 times for duration of employment.
• The owner of the store said to myself and the site leader that the sales increase on the shifts that I work, and it was instantly noticeable when I moved onto the morning shift. This comes down to always having great customer service but also forming great relationships with the regular locals who come down, especially on my shift to get a great cup of coffee and walk out with a smile to start their day.

• Created, maintained and updated filing systems for paper and electronic documents.
• Maintained computer and physical filing systems.
• Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Liaising with Councils, Book council inspections for sites, applying for final sign off & CCC.
• Loading all documents required to council for inspections.
• Working with the support office in Tauranga – Droughting, internal systems.
• Health & safety reports & inspections of all builds
• Project planning for all builds
• Project managing contractors for all sites
• Ordering all materials/supplies & arranging deliveries.
• Daily cleaning duties of the office
• Obtaining quotes for materials & labor
• Assistance with Accounting
• Invoice Approvals
• Raising purchase orders
• Main point of contact for all clients

Achievements:

• Taking a step into an industry I had absolutely no background knowledge and learnt everything on the job. I learnt so much, I grew a lot of confidence in not only my role but also in myself too.
• The construction industry is a very male dominated trade, and it was very easy to be dismissed and not taken seriously. I found this helped me build stronger character skills and skills to deal with all personalities and ages.
• Task proration skills allowing me to meet deadlines.

• Processing and preparing documentation for clients importing and exporting cargo
• Releasing cargo from “customs bonded” areas.
• Monitoring emails for Customs Department
• Invoicing (My allocated clients/companies – based on “Shipping Terms”)
• Data Entry
• 3PL warehousing & dispatching
• Booking & planning daily delivery runs.
• Liaising with Shipping lines, Airlines, NZ Ports, Transport companies & Freight Forwarders / Agents internationally.
• Booking all imported vehicles “IVS border inspections”
• Booking MPI Inspections + treatments required (Fumigations, washdowns or destruction)
• Providing A+ service to our “VIP Clients” within the Super Yacht industry - Handling daily deliveries of all incoming packages/pallets of freight while they are in the country.
• Monitoring incoming phone calls
• Calculated daily exchange rates and taxes due for goods and commodities.
• Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.

Achievements:

• Being rewarded for providing A+ service to our VIP Clients while they were in Port, I got to go onboard the Yacht and meet the crew on their day of departure from NZ.

• Processing import & export documentation
• Processing flight manifests of cargo (import & export)
• Monitoring emails
• Data Entry
• Internal Reports
• Loading documentation into systems
• Liaising with Airlines

Achievements:

• I was personally thanked by the head of “Special Services” department for my outstanding work I presented every shift in processing the “bio” flights. I never made an error, and the cargo was always loaded on time.

*References upon request