Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kelsey Reeves-Parmenter

Auckland,Puhoi

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2025
2025
years of professional experience

Work History

Home Staging Assistant

Succulent Styling
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Assisted home stagers in creating visually appealing spaces to attract potential buyers.
  • Streamlined the staging process through efficient organization and inventory management.
  • Contributed to successful open houses by preparing properties with meticulous attention to detail.
  • Worked here during breaks between studying and other jobs as it is a family business.

Customer Service Representative

Sunny's New Zealand
02.2023 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Stock Taker

Spotlight
12.2023 - 12.2023
  • Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
  • Collaborated with team members to achieve timely completion of comprehensive stock audits.
  • Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
  • Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.
  • Organized warehouse and stockroom areas using pallet jacks.

Stock Assistant

Woolworths Supermarket
08.2021 - 08.2022
  • Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
  • Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
  • Optimized storage space usage through efficient organization and arrangement of items within the warehouse facility.
  • Stocked designated items on shelves, end caps and displays.
  • Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.

Cashier

Mitre 10
08.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

BP Service Station
12.2019 - 06.2020
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Promoted rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Cleaned Facilities such as the Forecourt, Bathrooms, Barista and food preparation areas.
  • Fast and helpful service with time management pressure when cooking the cafe (Food and Drinks)

Customer Service Representative

Hunter Furniture
02.2018 - 11.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Web Development Training Scheme NZQA Level 6 - Web Development

Dev Academy Aotearoa
Auckland, NZ
11-2022

Skills

  • Space planning

  • Software proficiency

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Attention to detail

  • Reliability

  • Excellent communication

  • Critical thinking

  • Flexibility

Languages

English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Gardening
  • Web Development and Design
  • Designing and Printing 3D Models
  • Reading

Timeline

Stock Taker

Spotlight
12.2023 - 12.2023

Customer Service Representative

Sunny's New Zealand
02.2023 - 12.2024

Stock Assistant

Woolworths Supermarket
08.2021 - 08.2022

Cashier

Mitre 10
08.2020 - 12.2020

Customer Service Representative

BP Service Station
12.2019 - 06.2020

Customer Service Representative

Hunter Furniture
02.2018 - 11.2018

Home Staging Assistant

Succulent Styling

Web Development Training Scheme NZQA Level 6 - Web Development

Dev Academy Aotearoa

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Kelsey Reeves-Parmenter