Kelsie James
Timaru,CAN
Summary
I am a very detail-oriented person recognized for successfully managing multiple priorities with exceptional organizational skills. I am committed to delivering outstanding customer service and support, resulting in lasting customer satisfaction. Proficient in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Timaru ITM
Washdyke, Timaru
05.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Manage orders to ensure that materials are available when needed.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Keep an eye on the market to identify potential sales opportunities.
- Identified opportunities for cross-selling additional products and services.
- Operate the register, handle cash, and process credit card transactions.
- Develop and maintain relationships with new and existing clients to increase sales and repeat business.
- Reviewed monthly performance against targets set by management team. Work on weekly and monthly reports to show sales activity.
- Gain new sales leads through cold calling.
- Operated company vehicle.
Rep and Sales Support
Timaru ITM
Washdyke , Timaru
09.2021 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations and jobs I take on.
- Demonstrate respect, friendliness, and willingness to help wherever needed for both the clients and the staff.
- Excellent communication skills, both verbal and written.
- Proved successful working outcomes within tight deadlines and a fast-paced environment.
- Organized, detail-oriented, and possessing a strong work ethic.
- Use critical thinking to break down problems, evaluate solutions, and make decisions.
- Able to look after quotes and orders effectively for both the client and the business.
- Cold called over hardware sale to businesses in the Washdyke area. Resulting in new and added business.
- Provided accurate information about products and services to customers.
- Answer incoming calls and emails, providing customer support.
- Operate the register, handle cash, and process credit card transactions.
Waitress
The Village Café
, Timaru
07.2020 - 08.2021
- I remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working at tables.
- Operate the register, handle cash, and process credit card transactions.
- Greeted customers, discussed specials, and took orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep the dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Folded napkins and prepared silverware sets provide an adequate supply for the host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
- Processed orders have been sent to kitchen employees for preparation.
Junior Shepherd
Smithfield Alliance
, Timaru
12.2018 - 06.2020
- Worked flexible hours across night, weekend, and holiday shifts. Covering sick leave and any staff that were away.
- Marking the end of a line so the chain knows when there's a mob change, which is significant for the whole operation, for the chain and the client who is getting paid.
- Washing mobs of sheep when they come off the trucks and then penning the mob up with the correct number and mob ticket.
- Counting the mobs of sheep off the trucks, keeping them within the correct, dedicated mob, and then communicating with the truck driver for an end of line.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Taking ownership of arriving stock and signing paperwork with arrival and departure times for the office.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Timaru Girls' High School
Timaru, NZ12.2018
Skills
Job-Specific Skills
- Multi-tasking abilities
- Critical thinking
- Detail-Oriented Approach
- Active listening
- Dependable, responsible, and reliable
- Administrative and office support
- Order fulfillment and processing
- Customer Service and Relationship Management
- Composed Under Pressure
- Conflict and complaint resolution
- Strategy development
- Exceeds sales goals
- Cold calling
- Time management
- Product and service knowledge
References
- Jonny Rogers 0274757377 (Sales Rep ITM Timaru)
- Kevin Maxted 021971934 (Smithfield Sheepyard Supervisor)
Certification
- Full Clean Drivers License.
- Forklift
Timeline
Sales Representative
Timaru ITM
05.2023 - Current
Rep and Sales Support
Timaru ITM
09.2021 - 05.2023
Waitress
The Village Café
07.2020 - 08.2021
Junior Shepherd
Smithfield Alliance
12.2018 - 06.2020
High School Diploma -
Timaru Girls' High School
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