Summary
Work History
Skills
Timeline
Generic

Kemilla Hunn

Auckland,AUK

Summary

Dynamic Office Administrator with a proven track record at Machinery Relocations Ltd, excelling in time management and customer engagement. Enhanced operational efficiency through effective document management and staff training, contributing to improved compliance and safety standards. Recognized for fostering a collaborative work environment and streamlining office processes to boost productivity.

Work History

Office Administrator

Machinery Relocations Ltd
2024 - 2025
  • Coordinated daily operational logistics to enhance efficiency across airport services.
  • Monitored compliance with safety regulations, ensuring adherence to industry standards.
  • Assisted in training new staff on operational procedures and safety protocols.

Office Administrator

Machinery Relocations Ltd
2018 - 2024
  • Managed daily office operations, ensuring smooth workflow and efficient use of resources.
  • Processed incoming correspondence, prioritizing tasks for timely responses.
  • Maintained filing systems and databases, enhancing document retrieval efficiency.

Assistant Manager

Aotea Finance Limited (manukau)
2011 - 2018
  • Assisted in developing operational strategies to enhance customer service and satisfaction
  • Coordinated team activities to ensure smooth daily operations and workflow efficiency
  • Analyzed financial data to identify trends and inform management decisions
  • Supported training initiatives for new staff, fostering a collaborative work environment
  • Implemented process improvements that reduced turnaround times for loan approvals
  • Managed client relationships, addressing inquiries and resolving issues promptly
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.

Branch Manager

Money Shop Group Ltd
2009 - 2011
  • Managed daily operations to ensure compliance with company policies and procedures.
  • Trained and developed staff to enhance performance and customer service skills.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and adjust strategies for revenue growth.
  • Fostered positive relationships with customers to improve retention and satisfaction rates.
  • Oversaw maintenance of branch facilities, ensuring safety standards met regulatory requirements.
  • Conducted performance evaluations, providing constructive feedback for employee development.
  • Collaborated with senior leadership to align branch goals with organizational objectives.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Manager

Money Shop Group Ltd
2008 - 2009
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on company policies and operational procedures.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and adjust strategies for improved performance.
  • Developed employee schedules to maximize productivity while adhering to labor regulations.
  • Resolved customer complaints promptly, contributing to positive brand reputation.
  • Conducted performance reviews, providing constructive feedback to foster professional growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.

Assistant Manager

Money Shop Group Ltd
2002 - 2008
  • Assisted in managing daily operations to enhance customer service and satisfaction.
  • Coordinated training sessions for new staff to improve onboarding efficiency.
  • Analyzed financial reports to identify trends and support decision-making processes.
  • Developed promotional materials to increase awareness of financial products offered.
  • Facilitated communication between departments to ensure alignment on business objectives.
  • Monitored compliance with industry regulations and internal policies for risk management.
  • Supported management in developing strategic initiatives to drive business growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Customer Service

Instant Finance
2000 - 2002
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Completed weekly and daily invoicing and billing for customer service team.
  • Improved customer service ratings by addressing concerns promptly and professionally.
  • Streamlined account management processes for improved efficiency and customer service.
  • Provided exceptional customer service, resolving concerns promptly and professionally.
  • Promoted quality customer service by executing follow up procedures.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Provided exceptional customer service, creating positive interactions that enhanced company reputation.
  • Boosted company reputation by delivering exceptional customer service to clients.

Accounting

GNLD
1999 - 2000
  • Coordinated with sales and accounting departments to resolve billing disputes efficiently.
  • Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
  • Enhanced premium accounting accuracy through meticulous record-keeping and timely reconciliations.
  • Managed cash transactions efficiently, ensuring accurate accounting of daily sales revenue.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.

Receptionist

Ryan Aluminum
1998 - 1999
  • Managed front desk operations, ensuring a welcoming environment for visitors and clients.
  • Handled multi-line phone system, directing calls efficiently to appropriate departments.
  • Assisted in maintaining office supplies inventory, facilitating smooth daily operations.
  • Coordinated appointment scheduling, optimizing calendar usage for improved office efficiency.
  • Processed incoming and outgoing mail, ensuring timely distribution and communication flow.
  • Supported administrative tasks, contributing to overall office organization and effectiveness.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Office Assistant/Customer Service

Criterion Furniture
1997 - 1998
  • Developed and maintained filing systems, improving document retrieval efficiency for the team.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Office Administrator/ Receptionist

Nuplex Industries
1995 - 1997
  • Streamlined document management processes, improving retrieval time and accuracy.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided customer service support, addressing inquiries and resolving issues efficiently.

Operation Officer

Auckland International Airport Ltd
1993 - 1995
  • Coordinated daily operational logistics to enhance efficiency across airport services.
  • Monitored compliance with safety regulations, ensuring adherence to industry standards.
  • Assisted in training new staff on operational procedures and safety protocols.

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Customer engagement
  • File organization
  • Office management
  • Verbal communication
  • Document management

Timeline

Office Administrator

Machinery Relocations Ltd
2024 - 2025

Office Administrator

Machinery Relocations Ltd
2018 - 2024

Assistant Manager

Aotea Finance Limited (manukau)
2011 - 2018

Branch Manager

Money Shop Group Ltd
2009 - 2011

Manager

Money Shop Group Ltd
2008 - 2009

Assistant Manager

Money Shop Group Ltd
2002 - 2008

Customer Service

Instant Finance
2000 - 2002

Accounting

GNLD
1999 - 2000

Receptionist

Ryan Aluminum
1998 - 1999

Office Assistant/Customer Service

Criterion Furniture
1997 - 1998

Office Administrator/ Receptionist

Nuplex Industries
1995 - 1997

Operation Officer

Auckland International Airport Ltd
1993 - 1995

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Kemilla Hunn