Overview
Work History
Education
Skills
Interests
Timeline
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Ken Chen

Ken Chen

12/09/2005
3A St Andrews Rd, Epsom

Overview

4
4
years of professional experience
2
2
Languages

Work History

Service Crew Member/Bar Assistant

Gwen Bar & Resaurant
09.2024 - Current
  • Trained new team members on procedures, customer service, and sales techniques.
  • Gained practical knowledge of a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, and spirits
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Identified and recommended appropriate drink options based on customer preferences

Service Assistant

Grand Park SeaFood Restaurant
06.2023 - 09.2023
  • Managed multiple tables simultaneously during peak service hours, maintaining composure and attention to detail

Cashier Assistant

Hot & Spicy Pot
06.2021 - 02.2022
  • Quickly identified and resolved issues such as price discrepancies, payment errors, or customer complaints in a calm and professional manner.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Verified pricing, discounts, and promotional offers to prevent discrepancies and ensure correct billing.
  • Assisted with stock control by monitoring inventory levels and alerting supervisors to replenishment needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Bachelor of Engineering (Honnors) -

University of Auckland
Auckland
04.2001 -

High School Diploma -

Auckland Grammar School
Auckland
04.2001 -

Skills

  • Comfortable navigating change and mastering new tools or workflows quickly
  • Strong time management and ability to meet academic and project deadlines
  • Effective team collaboration in multidisciplinary environments
  • Competent in technical communication, both written and verbal

Interests

  • Played in Competitive Badminton for School Team
  • AGS x EGGS Chinese Extravaganza:

Participated a large Cultural Performance show involved more than 200 members among varies groups, and representing as a Leader of Diabolo

Timeline

Service Crew Member/Bar Assistant

Gwen Bar & Resaurant
09.2024 - Current

Service Assistant

Grand Park SeaFood Restaurant
06.2023 - 09.2023

Cashier Assistant

Hot & Spicy Pot
06.2021 - 02.2022

Bachelor of Engineering (Honnors) -

University of Auckland
04.2001 -

High School Diploma -

Auckland Grammar School
04.2001 -

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Ken Chen12/09/2005