Kendall Sollitt
Cloverlea,Palmerston North
Summary
Seasoned Cafe Manager with strong background in managing daily operations, training staff, and supervising food preparation. Focused on improving customer satisfaction and maintaining high-quality service standards. Strong skills in inventory management, cost control, and business growth strategies and business management. Proven track record of enhancing cafe ambiance to create memorable dining experiences for customers.
Overview
14
14
years of professional experience
Work History
Cafe Manager
columbus coffee
, MWT
06.2016 - Current
- Maintained an accurate cash register system at all times during business hours.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Resolved conflicts between team members in a professional manner.
- Recruited, trained, managed and evaluated cafe staff performance.
Assistant Manager
Alley Way Lunch Bar
01.2011 - 06.2016
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Taita College
Wellington, NZ10-2010
Skills
- Financial Data Review
- Menu development
- Marketing
- Cafe operations
- Recipe cooking
- Hiring and training employees
- Sales tracking
- Customer experience management
- Barista skills
- Food safety compliance
- Cost control
- Scheduling
- Health and safety regulations
- Staff management
Timeline
Cafe Manager
columbus coffee
06.2016 - Current
Assistant Manager
Alley Way Lunch Bar
01.2011 - 06.2016
High School Diploma -
Taita College
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