Kendyl Watts
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Assistant Hairstylist
Mane Hair Design
2008.01 - 2013.01
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Counted and documented opening and closing cash amounts daily.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Washed and sanitized linens, equipment and salon tools.
- Assisted hair stylists with colorwork by applying base colours and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
Retail Assistant
Z Energy
2016.04 - 2017.04
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Sales Assistant
Super Liquor
2017.03 - 2019.07
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Logged reports, expenses, receipts, and sales in company database.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Hairstylist
InterHair
2019.12 - 2022.08
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired colour.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Hairdressing Level 3 - Hairstyling
Toi Ohomai Institute of Technology
Whakatane, NZ11.2019
Hairdressing Level 4 - Hairstyling
Toi Ohomai Institute of Technology
Whakatane, NZ11.2020
Skills
- Cash Register Operations
- Workflow Efficiency
- Facility Maintenance
- Detail-Orientated
- POS Terminal Operation
- Desktop and Laptop Computers
- Health Code Compliance
Timeline
Hairstylist
InterHair
2019.12 - 2022.08
Retail Sales Assistant
Super Liquor
2017.03 - 2019.07
Retail Assistant
Z Energy
2016.04 - 2017.04
Assistant Hairstylist
Mane Hair Design
2008.01 - 2013.01
Hairdressing Level 3 - Hairstyling
Toi Ohomai Institute of Technology
Hairdressing Level 4 - Hairstyling
Toi Ohomai Institute of Technology
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