Kennedy Bublitz
Auckland,AUK
Summary
I am a 26-year-old female with a background mainly based in the Customer Service industry. I would consider myself a bubbly, bright and professional individual who is passionate about providing exceptional service. I have worked front facing, email and phone based with customers over a 5-year period and have gained extensive knowledge in handling difficult customer situations whilst maintaining a high level of professionalism.
Overview
9
9
years of professional experience
Work History
Extrusion Administrator
Marley New Zealand
10.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Cleaner
ISS Facility Services Limited
08.2020 - 09.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Cleaner
Total Property Services
06.2020 - 08.2020
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Data Entry Clerk
TDL Group
01.2020 - 02.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Cleaner
Vision West Realty
11.2018 - 03.2019
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Customer Service Representative
Animates
09.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
BP Petrol Station
03.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Customer Service Representative
McDonald's
03.2015 - 03.2017
- Accurately handled cash register transactions while providing excellent customer service.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
Education
NCEA Level 3 Merit Endorsment -
Manurewa High School
Manurewa, NZ12.2016
Skills
- Customer Service
- Attention to Detail
- Office Administration
- Problem-Solving
- Customer Relations
- Decision-Making
- Excellent time management skills
- Training and mentoring
- Adherence to high customer service standards
Timeline
Extrusion Administrator
Marley New Zealand
10.2022 - Current
Cleaner
ISS Facility Services Limited
08.2020 - 09.2022
Cleaner
Total Property Services
06.2020 - 08.2020
Data Entry Clerk
TDL Group
01.2020 - 02.2020
Cleaner
Vision West Realty
11.2018 - 03.2019
Customer Service Representative
Animates
09.2018 - 11.2018
Customer Service Representative
BP Petrol Station
03.2017 - 08.2018
Customer Service Representative
McDonald's
03.2015 - 03.2017
NCEA Level 3 Merit Endorsment -
Manurewa High School
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