Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

KENNEDY IOANE

Auckland,AUK

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Cityfitness
Papatoetoe
02.2025 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Retail Sales Associate

Adidas Auckland Airport
Auckland
12.2024 - Current
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Sales Assistant

REDRAT
04.2021 - 01.2023
  • Assisted in store merchandising, stocking shelves and setting up displays
  • Handled cash register operations, including payments, returns, and exchanges
  • Arranged store products on shelves and promotional displays
  • Processed customer orders and payments accurately and efficiently
  • Built strong working relationships with fellow associates and corporate contacts

Barista

MCDONALDS
Auckland
08.2019 - 11.2019
  • Operated cash registers and handled cash and card transactions
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality

Cashier

PAKNSAVE
Auckland
01.2019 - 06.2019
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning

Customer Service

CHICKING
Auckland
10.2018 - 12.2018
  • Researched competitor offerings in order to identify ways in which our own services could be improved upon
  • Managed multiple customer requests simultaneously while maintaining high standards of service delivery
  • Developed strong relationships with customers by providing accurate information and assistance in a timely manner

Education

NCEA - LEVEL 1,2 & 3

Mount Roskill Grammar
01.2019

Skills

  • Stock management
  • Sales expertise
  • Point of sale operation
  • Processing payments
  • Opening and closing procedures
  • Inside and outside sales
  • Multitasking
  • Organization
  • Team building
  • Sales floor organization

Certification

  • Restricted License
  • First Aid
  • Defensive driving Course
  • Financial Literacy Certificate

References

Psalms Campbell                                        

Manager , Adidas Auckland Airport

0225980955

Psalmscampbell@gmail.com

Violet Tasi

(Previous) Worker/Manager RedRat Manukau

V_tasi@hotmail.com

0210804568

Timeline

Receptionist

Cityfitness
02.2025 - Current

Retail Sales Associate

Adidas Auckland Airport
12.2024 - Current

Sales Assistant

REDRAT
04.2021 - 01.2023

Barista

MCDONALDS
08.2019 - 11.2019

Cashier

PAKNSAVE
01.2019 - 06.2019

Customer Service

CHICKING
10.2018 - 12.2018

NCEA - LEVEL 1,2 & 3

Mount Roskill Grammar

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KENNEDY IOANE