Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keqi Chen

Greenhithe,AUK

Summary

I am a highly motivated and collaborative Master of Science student in Information Science at Massey University, with a Bachelor of Business (Information Systems) from Auckland University of Technology (AUT). My academic background combines both business and technology, enabling me to bridge the gap between data-driven decision-making and practical business solutions.

I am particularly skilled in communication and teamwork, having successfully completed numerous group-based academic projects and worked in a help desk internship at a network design company. These experiences strengthened my ability to work effectively in multicultural environments, coordinate tasks among team members, and communicate technical information clearly to both technical and non-technical audiences.

My main strengths include active listening, adaptability, and analytical thinking. I enjoy collaborating with others to solve complex problems and believe that clear communication and mutual respect are the foundation of successful teamwork.

Overview

1
1
year of professional experience

Work History

Help Desk Support Intern

Geek Free Web Design
01.2024 - 12.2024
  • Provided support for website maintenance and updates, ensuring optimal performance
  • Collaborated with team to enhance user experience through effective communication
  • Managed software installations and configurations on client devices
  • Monitored system performance and reported discrepancies to senior staff
  • Streamlined help desk processes for improved efficiency and reduced response times.


Education

Master of Science - Information Science

Massey University
Auckland
12-2025

BBA - Management Information Systems

Auckland University of Technology
Auckland, NZ
07-2024

Skills

  • Customer service
  • IT documentation
  • Operating systems
  • Report generation
  • Report creation
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Excellent communication
  • Adaptability and flexibility
  • Interpersonal skills

Timeline

Help Desk Support Intern

Geek Free Web Design
01.2024 - 12.2024

Master of Science - Information Science

Massey University

BBA - Management Information Systems

Auckland University of Technology
Keqi Chen