Summary
Overview
Work History
Skills
Additional Information
References
Timeline
Generic

Keren Smith - Palmer

Dunedin

Summary

Strong leader and problem-solver dedicated to streamlining facility operations, customer sales, administration support and organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Storage King Rosedale
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored storage sales and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • 2023 Store of the year for New Zealand

Supervisor

Nido
01.2020 - 02.2021
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
    • Monitored workflow to improve employee time management and increase productivity.
    • Evaluated employee performance and coached and trained to improve weak areas.

ACTIVITIES CO ORDINATOR/Health Care Assistant

EDMONTON MEADOWS CARE HOME
11.2019 - 01.2020
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
  • Aided patients with walking and limb exercises to improve strength and balance.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Cosmetics Counter Manager

DIOR - LIFE PHARMACY TAKAPUNA
01.2017 - 10.2019
  • Maintained accurate inventory and sales records for department.
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of [Number] associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Skills

  • Task Delegation
  • Employee Performance Evaluations
  • Cost Reduction
  • Sales
  • Operations management
  • Contract Management
  • Negotiation
  • Consulting
  • Sales growth

Additional Information

Facility Achievements

2023 - Store of the year


Certificate Nursing USA

Current First Aid Certificate

References

Jason Mill - 021315869 - Storage king

Roy Varma - 021872337 - Nido

Amy Jordan - 0275246701 - Nido

Timeline

Assistant Manager

Storage King Rosedale
02.2021 - Current

Supervisor

Nido
01.2020 - 02.2021

ACTIVITIES CO ORDINATOR/Health Care Assistant

EDMONTON MEADOWS CARE HOME
11.2019 - 01.2020

Cosmetics Counter Manager

DIOR - LIFE PHARMACY TAKAPUNA
01.2017 - 10.2019

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Keren Smith - Palmer