Keren Smith - Palmer
Dunedin
Summary
Strong leader and problem-solver dedicated to streamlining facility operations, customer sales, administration support and organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Storage King Rosedale
Auckland
02.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored storage sales and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- 2023 Store of the year for New Zealand
Supervisor
Nido
Auckland, AUK
01.2020 - 02.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
ACTIVITIES CO ORDINATOR/Health Care Assistant
EDMONTON MEADOWS CARE HOME
EDMONTON MEADOWS CARE HOME
11.2019 - 01.2020
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Aided patients with walking and limb exercises to improve strength and balance.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cosmetics Counter Manager
DIOR - LIFE PHARMACY TAKAPUNA
Takapuna, AUK
01.2017 - 10.2019
- Maintained accurate inventory and sales records for department.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Managed team of [Number] associates in cosmetics department to achieve and maintain highest standards of customer service.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Skills
- Task Delegation
- Employee Performance Evaluations
- Cost Reduction
- Sales
- Operations management
- Contract Management
- Negotiation
- Consulting
- Sales growth
Additional Information
Facility Achievements
2023 - Store of the year
Certificate Nursing USA
Current First Aid Certificate
References
Jason Mill - 021315869 - Storage king
Roy Varma - 021872337 - Nido
Amy Jordan - 0275246701 - Nido
Timeline
Assistant Manager
Storage King Rosedale
02.2021 - Current
Supervisor
Nido
01.2020 - 02.2021
ACTIVITIES CO ORDINATOR/Health Care Assistant
EDMONTON MEADOWS CARE HOME
11.2019 - 01.2020
Cosmetics Counter Manager
DIOR - LIFE PHARMACY TAKAPUNA
01.2017 - 10.2019