Phyllis Toopi
Opotiki
Summary
At Te Pou Oranga O Whakatohea, I excelled in providing mental health support, developing individualized care plans, and facilitating group therapy, significantly enhancing patient well-being. My expertise in crisis intervention and my ability to build trust through empathetic engagement are testament to my commitment to improving mental health outcomes.
Overview
2
2
years of professional experience
Work History
Mental Health Support Worker
Te Pou Oranga O Whakatohea
10.2022 - Current
- Developed individualized care plans tailored to each patient's specific mental health needs.
- Provided crisis intervention and de-escalation support during acute episodes of mental distress.
- Administered cognitive-behavioral therapy techniques to support patients in managing anxiety and depression.
- Facilitated group therapy sessions to foster peer support and improve social skills among patients.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
- Provided clients with recommendations to community resources.
- Developed and implemented activities to help clients develop social and independent living skills.
- Built partnerships with community agencies and service providers to remove access gaps.
- Supported continuity of care after discharge with individualized discharge plans.
- Educated clients and families about mental health issues, treatments and resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Maintained client records to document assessment, treatment plans and progress.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Educated clients and families about dangers of substance abuse and addiction.
- Facilitated group therapy sessions to meet needs of individuals with mental and physical issues.
Education
No Degree - Diploma in Social Working
Te Wananga O Whakatohea
Otaki12-2022
Skills
- Self-care techniques
- Psychosocial rehabilitation
- Individualized service plans
- De-escalation techniques
- Residential support
- Psychoeducation
- Client engagement
- Suicide prevention
- Outreach services
- Recovery planning
- Intake assessment
- Multicultural competence
- Boundary setting
- Supportive housing
- Resource linkage
- Discharge planning
- Dual diagnosis treatment
- Service coordination
- Family support
- Vocational support
- Therapeutic recreation
- Peer support
- Building rapport
- Crisis intervention
- Goal development
- Developing relationships
- Client support
- Case documentation
- Conflict de-escalation
- Confidential records
- Care delivery
- Patient advocacy
- Patient support
- Patient evaluation
- Therapeutic relationship-building
- Client goal planning
- Safety and risk assessments
- Tracking client progress
- Skill building
- Client advocacy
Timeline
Mental Health Support Worker
Te Pou Oranga O Whakatohea
10.2022 - Current
No Degree - Diploma in Social Working
Te Wananga O Whakatohea
Similar Profiles
Maurice TaiaMaurice Taia
Cultural Clinician at Te Pou Oranga O WhakatoheaCultural Clinician at Te Pou Oranga O Whakatohea
Kristine Jeanette McGaffinKristine Jeanette McGaffin
Kaiawhina Support Worker at Te Pou Whaiora o KopuarauKaiawhina Support Worker at Te Pou Whaiora o Kopuarau
Zariah HaapuZariah Haapu
Cultural Performing Arts at Ngaru Pou / Te Toka Tu MoanaCultural Performing Arts at Ngaru Pou / Te Toka Tu Moana