Summary
Overview
Work History
Skills
Certification
Timeline
Intern
KERI DALEY

KERI DALEY

Summary

Proven track record of enhancing customer satisfaction and maintaining high safety standards, notably at BP Service Station. Skilled in vehicle maintenance and adept at fostering customer engagement, I consistently contribute to team success through reliability and adaptability. Achieved a notable increase in efficiency and cleanliness, underscoring a commitment to excellence and environmental awareness. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
Certification

Work History

Forecourt Attendant

BP Service Station
  • Supported inventory management processes by tracking stock levels in-store and alerting supervisors when replenishment was needed.
  • Supported fuel station safety as top priority in work for benefit of team members, customers and business.
  • Improved customer satisfaction by providing efficient and friendly service at the fuel pumps.
  • Managed cash transactions efficiently, balancing registers accurately at shift''s end for seamless handover to incoming attendants.
  • Changing tyres and pumping them up

Rest Home Cleaner

Heatherlee
  • Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
  • Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
  • Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
  • Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.

Supermarket Worker

New World
  • Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
  • Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Deboning & Freeflow

Tegal Food Ltd
  • Knife handling
  • Health and safety practices
  • Cutting
  • Packing labelling
  • Sorting


Kiwi Saver Sales

Private Employers
  • Selling kiwi saver to people
  • Preparing documents
  • Customer service
  • Door knocking
  • Standing on the streets promoting
  • Cold calling

Motel Cleaner

Brougham Heights
  • Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
  • Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
  • Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
  • Maintained inventory levels for cleaning supplies, informing management when stock needed to be replenished.
  • Promoted a healthy workplace atmosphere through effective communication skills among team members.
  • Ensured guest satisfaction by replenishing toiletries and linens in a timely manner.
  • Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
  • Expedited room preparation for special events or VIP arrivals, ensuring the highest level of comfort for distinguished guests.
  • Maintained a positive and professional demeanour while working in a fast-paced, high-stress environment.

Waitress

Tonis Restaurant & Mexico
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Working at the pass insuring the food is good quality and plated correctly taste good before sending out to the customers while communicating with the chiefs and staff
  • Bar tending
  • Making own deserts
  • Open and close
  • Used cash registers and credit card machines to cash out customers.

Roading Tc Stms Driver & Operator

Downers
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • labourer maintenance and tool handling
  • Piloting
  • Planning and organizing team meetings
  • Driver
  • Operator roller
  • All rounder
  • Traffic

Delivery Driver Seasonal

LIC
  • Incoming /outgoing bull semen
  • Delivery to farmers
  • Organizing deliveries before dispatch
  • Safe handling of liquid nitrogen
  • Clean environment and health and safety regulations
  • Vehicle inspections
  • Driving to road rules regulations

Driver

Whitaker's
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanour during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Courier Runner

Aramex
  • Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
  • Increased overall reliability by strictly adhering to company policies and procedures while on the job.
  • Prioritized delivery tasks according to urgency levels, ensuring that time-sensitive materials reached their destinations promptly.
  • Managed accurate record-keeping of all delivery logs, ensuring timely completion of required paperwork.
  • Maintained excellent communication with dispatchers, ensuring smooth coordination of pickups and drop-off.
  • Promoted company values through exceptional customer service skills while interacting with clients at pickup and drop-off points.
  • Continually upheld a clean driving record by adhering to traffic laws and safe driving practices.
  • Ensured packages were handled with care, minimizing damages and loss during transit.
  • Followed company policies and procedures during shift.

STMS

Leading Recruitment
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Making sure your site is set up correctly and according to regulations and safety of contractors visitors and work colleges

Distribution Assistant

Ballance Agri
  • Maintained accurate documentation of inbound and outbound shipments to ensure proper tracking of inventory levels.
  • Assisted in forecasting demand patterns based on historical data analysis, helping optimize inventory levels.
  • Increased accuracy in order picking and packing by implementing a thorough double-checking system during the fulfillment process.
  • Implemented cost-saving measures in packaging materials selection, reducing overall expenses without compromising quality or safety standards.
  • Optimized storage space usage through effective organization of products and materials.
  • Collaborated with cross-functional teams to resolve any issues related to product distribution or customer service.
  • Improved overall customer satisfaction by ensuring timely and accurate order deliveries.
  • Played a key role in preparing the warehouse for peak season demands, ensuring sufficient staffing and inventory levels to meet increased order volume
  • Reception
  • loader driver loading trucks and mixing fert and bagging
  • Forklift unloading loading
  • House cleaning
  • Maintenance work on the plant for shut down work
  • Basically learning it all to run the plant alone
  • Communicating with sales team and drivers

Skills

  • Reliability and punctuality
  • Vehicle maintenance knowledge
  • Cleanliness and hygiene
  • Adaptable to change
  • Environmental awareness
  • Customer Engagement

Certification

  • LCQ
  • Full class 12 learner 4 manual/automatic
  • WTR DG F
  • Practical education level 3 admin and office in business
  • Vertical horizons permit issuer and receiver







Timeline

Forecourt Attendant

BP Service Station

Rest Home Cleaner

Heatherlee

Supermarket Worker

New World

Deboning & Freeflow

Tegal Food Ltd

Kiwi Saver Sales

Private Employers

Motel Cleaner

Brougham Heights

Waitress

Tonis Restaurant & Mexico

Roading Tc Stms Driver & Operator

Downers

Delivery Driver Seasonal

LIC

Driver

Whitaker's

Courier Runner

Aramex

STMS

Leading Recruitment

Distribution Assistant

Ballance Agri

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KERI DALEY