Summary
Overview
Work History
Skills
Timeline
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Keri Sullivan

Massey,AUK

Summary

Dynamic Property Manager with a proven track record at Harcourts Northwest, adept in conflict resolution and customer service. Excelled in maintaining landlord-tenant relationships and enhancing property safety. Skilled in multitasking and effective communication, ensuring swift problem-solving and tenant satisfaction.

Overview

19
19
years of professional experience

Work History

Property Manager

Harcourts Northwest
09.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Property Manager

Sheltering Arms Ltd
10.2019 - 09.2020

Property management of a residential portfolio and also managing a large emergency housing complex.

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Property Manager

Harcourts Cooper and Co
08.2017 - 10.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Property Manager

Harcourts Hobsonville Realty
02.2006 - 08.2017

Hobsonville Realty Limited was sold to Harcourts Cooper and Co

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Skills

  • Customer service-focused
  • Exceptional oral and written communication skills
  • Ability to multitask
  • Able to work independently and in a team environment
  • Experience in resolving conflict situations
  • Able to learn new skills quickly

Timeline

Property Manager

Harcourts Northwest
09.2020 - Current

Property Manager

Sheltering Arms Ltd
10.2019 - 09.2020

Property Manager

Harcourts Cooper and Co
08.2017 - 10.2019

Property Manager

Harcourts Hobsonville Realty
02.2006 - 08.2017
Keri Sullivan