Summary
Overview
Work History
Skills
Work Availability
Timeline
Hobbies
References
AdministrativeAssistant
Keri Lora Curry

Keri Lora Curry

Hamilton,WKO

Summary

Dependable able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accounts Admin with 3 years of experience working with Income and Expenses accounts. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.

Currently working in a CS Role eager about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3

Years in Administration

5
5

Years in Customer Support

Work History

Customer Service Representative

The Warehouse Ltd
10.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Torpedo7
04.2023 - 08.2024
  • Managing customer enquiries with strong resolution focus.
  • Building rapport with customers by active listening and mirroring communication style.
  • Adapting from phone to email when required. Running efficient case management and follow-up within agreed timeframes.
  • Keep up to date with processes, procedures and products to ensure accurate information is provided.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Accounts Payable and Receivable Clerk

Connect I.T Ltd.
03.2020 - 01.2023
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Performed daily bank reconciliations, resolving discrepancies between bank statements and company records.
  • Matched purchase orders with invoices and recorded necessary information.
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.

Accounts Assistant

Connect I.T Ltd
03.2020 - 01.2023
  • Performed administrative duties such as word processing, data entry and copying..
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments

Skills

Trained to navigate through following software platforms;

  • Accredo
  • Salesforce
  • Teamviewer Software
  • MS Outlook
  • MS Teams
  • MS Excel
  • MS Office 365
  • MS Office Sharepoint Online
  • Xero Accounting Software
  • Repairshop
  • SynchroMSP
  • Microsoft Dynamics 365 Customer Engagement
  • Microsoft Dynamics 365 for Finance and Operations
  • Microsoft Office/MS Excel/MS PowerPoint/MS Teams/MS Word/MS Outlook
  • Manhatten Active
  • PPP Systems

Soft-Skills in;

  • Book-keeping
  • Customer Service
  • Data Entry
  • Call center experience
  • Computer Proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

The Warehouse Ltd
10.2024 - 02.2025

Customer Service Representative

Torpedo7
04.2023 - 08.2024

Accounts Payable and Receivable Clerk

Connect I.T Ltd.
03.2020 - 01.2023

Accounts Assistant

Connect I.T Ltd
03.2020 - 01.2023

Hobbies

  • Technology - Photo and Video Editing (VFX),
  • Video Games - Hosting tournaments, cross platform games.
  • Art - Painting, Graphic Designing
  • Travel - Different cultures and business customs

References

Company: Connect IT LTD

Rosie Ah Yen - Managing Director

Samoa, Apia

(+685) 7606060

Company: Torpedo7

Gina Mccondach - Customer Service Manager

New Zealand, Tamahere WKO

(+64) 027 283 1305

Company: The Warehouse

Scott Smillie - Customer Service Lead

New Zealand, Melville WKO

(+64) 27 232 3452

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Keri Lora Curry