Kerri Bulmer
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Service Administrator Orthopaedic Department
Te Whatu Ora
08.2023 - 03.2024
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Invoicing
- Scanning
- Minute taking
- Booking travel and accommodation for DHB staff and patients
- Maintain confidentiality of documents and information
- Time and attendance - Making sure that the orthopaedics department staff hours are entered in a timely manner
-
Clinical Receptionist
Zenith Technology Limited
05.2022 - 12.2022
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Facilitated communication between patients, providers, and insurance companies to resolve billing issues promptly.
- Supported clinic initiatives for community outreach events, helping to promote health awareness and increase patient engagement.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Managed confidential medical documentation according to clinic policy while maintaining strict adherence to privacy guidelines.
- Strengthened relationships with returning patients through consistent friendly interactions that fostered trust and loyalty.
- Ensured a clean and welcoming waiting area for patients, promoting a positive first impression of the clinic.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Business Support Administrator
Anglican Family Care
03.2018 - 05.2022
- Providing maintenance of business support administration processes
- Providing front of office services in a friendly and professional manner
- Providing confidential administration services to the team , including document processing duties , as necessary to support the efficient functioning of the organisation
- Contributing to running a smooth and efficient office by providing timely assistance in the general administration tasks within the Dunedin office
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Managed multiple projects simultaneously, ensuring timely completion within set deadlines.
Education
No Degree -
Ara Institute of Canterbury
Christchurch, New Zealand, NZ11-2022
Skills
- Organizational skills
- Financial asset administration
- Precise data input
- Customer service resolution
- Consistent follow-up communication
- Proficient time management
- Skilled in Microsoft Office suite
- Effective telephone communication
- Data organization
- Organizational skills
- Administrative support experience
- Clear team communication
- Collaborative team participation
- Exceptional customer service
- Detail-oriented
- Administrative support coordination
- Effective time management
Timeline
Service Administrator Orthopaedic Department
Te Whatu Ora
08.2023 - 03.2024
Clinical Receptionist
Zenith Technology Limited
05.2022 - 12.2022
Business Support Administrator
Anglican Family Care
03.2018 - 05.2022
No Degree -
Ara Institute of Canterbury
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