Kerri Sharratt Steiner
Rotorua,BOP
Summary
Dynamic leader with a proven track record at Co-operative Bank, excelling in operations management and staff development. Enhanced customer satisfaction and operational efficiency by implementing strategic initiatives, leading to significant business growth. Skilled in verbal communication and problem resolution, adept at fostering a culture of collaboration and continuous improvement. Achieved notable employee engagement and retention through effective performance management.
Overview
13
13
years of professional experience
Work History
Manager Customer Banking
Co-operative Bank
05.2016 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Senior Banker
ANZ
05.2014 - 04.2016
Banking Consultant
Westpac
01.2012 - 05.2014
Education
BA Hons Hospitality Management - Hospitality Management With Diploma in Business
University of Ulster
Jordanstown, Northern Ireland07-1999
Skills
- Verbal and written communication
- Staff Training and Development
- Staff Management
- Operations Management
- Key Performance Indicators
- Expectation setting
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Multitasking
- Hiring and Training
- Managing Operations and Efficiency
- Performance Management
Timeline
Manager Customer Banking
Co-operative Bank
05.2016 - Current
Senior Banker
ANZ
05.2014 - 04.2016
Banking Consultant
Westpac
01.2012 - 05.2014
BA Hons Hospitality Management - Hospitality Management With Diploma in Business
University of Ulster
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