Kerrin Llewellyn
Sumner,Christchurch
Summary
Dynamic and results-driven professional with extensive experience in sales, operations, and guest services within the travel and hospitality industries. Proven ability to manage logistics, optimize bookings, and deliver exceptional customer experiences in both luxury and adventure travel settings. Skilled in team leadership, client relations, and coordinating complex itineraries, with a strong track record of adapting to changing environments and overcoming challenges. Passionate about creating personalized travel experiences and contributing to the success of global expedition and adventure travel companies. Ready to bring expertise in operations, sales, and guest service to a thriving expedition team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales and Operations Coordinator
Intrepid Travel | Ocean Endeavour – Antarctica Cruise
Remote
08.2023 - Current
- Manage berth and activity inventory to optimize cruise occupancy and revenue.
- Conduct sales reporting and analysis to identify trends, and support strategic decision-making.
- Oversee end-to-end administration of bookings, including handling enquiries, confirmations, adjustments, and cancellations for F.I.T. sales, group bookings, FOC arrangements, agent and staff bookings, and special guest requests.
- Collaborate with sales partners to ensure the timely submission of passenger information required for manifests.
- Maintain and manage ship and hotel manifests, ensuring accuracy and compliance with operational requirements.
- Deliver exceptional customer service by effectively addressing client needs and coordinating with internal and external stakeholders.
Sales Consultant
Mountainwatch Travel | Skiing/Snowboarding Travel Specialist
Queenstown, New Zealand
11.2022 - 08.2023
- Organized and customized skiing and snowboarding trips to Japan, New Zealand, and North America, catering to diverse client needs.
- Utilized booking systems such as Sabre, WRM, and HubSpot to efficiently coordinate travel arrangements, and ensure seamless customer experiences.
- Delivered exceptional service while meeting and exceeding sales targets in a fast-paced, results-driven environment.
- Maintained meticulous organization and attention to detail in managing client itineraries, bookings, and follow-ups.
- Completed extensive training on travel booking systems and operational tools to enhance service delivery and team collaboration.
Lodge Manager
Hidden Lodge | Luxury Bed and Breakfast
Queenstown, New Zealand
08.2021 - 11.2022
- Successfully transitioned the lodge's focus from international travelers to domestic guests during COVID border closures, increasing local patronage.
- Oversaw all aspects of sales and marketing to promote the property, attract bookings, and enhance brand visibility.
- Provided personalized trip planning services, curating bespoke itineraries to ensure memorable guest experiences.
- Managed day-to-day operations, including reservations, guest relations, vendor coordination, and property maintenance.
- Delivered exceptional hospitality, ensuring a seamless and luxurious experience for all guests.
Shift Leader
Scandinave Spa | Hydrotherapy Spa
Whistler, Canada
03.2020 - 09.2020
- Managed a team of 2–5 staff members, ensuring smooth operations and high-quality service delivery in a traditional Scandinavian spa environment.
- Oversaw site cleanliness, pool and spa maintenance, and chemical balance to create a pristine, safe guest experience.
- Ensured compliance with COVID-19 regulations, maintaining health and safety standards for both guests and staff.
- Delegated tasks effectively, conducted interviews and hiring, wrote operational procedures, and supervised day-to-day operations.
- Contributed to a welcoming and relaxing environment by leading a team focused on exceptional guest satisfaction.
Temporary COVID Support Staff
Amica Edgemont Village | Independent Living Seniors Care Facility
Vancouver, Canada
03.2020 - 06.2020
- Adapted to evolving roles to support seniors during COVID-19 lockdowns, ensuring their safety and quality of life.
- Facilitated exercise programs, socialization activities, and recreational engagement for residents in isolation.
- Followed strict PPE protocols and adhered to Coastal Health guidelines to maintain a safe environment.
- Assisted with meal delivery, activity planning, and day-to-day tasks to enhance residents' well-being and comfort.
- Demonstrated compassion, flexibility, and dedication in a challenging and rapidly changing environment.
Server/Bartender
Yaggers Sports Bar | Downtown Vancouver
Vancouver, Canada
09.2016 - 03.2020
- Provided exceptional service in a fast-paced, client-focused sports bar, ensuring all patrons had an enjoyable and memorable experience.
- Built strong customer relationships through attentive service and genuine engagement, fostering a loyal customer base.
- Developed skills in managing a high-energy environment, handling multiple tables, and maintaining smooth operations during peak hours.
- Learned key aspects of running a successful business, including the importance of quality food, community connections, and customer satisfaction in a competitive market.
- Contributed to the bar's welcoming atmosphere, embodying the owners' passion for hospitality and excellence.
Functions Team Leader
Poets Cove Resort & Spa | Gulf Islands’ Premier Luxury Resort
Pender Island, Canada
05.2019 - 10.2019
- Led a small team to execute weddings and events, ensuring seamless setup, service, and teardown tailored to each event's unique requirements.
- Delivered exceptional service while coordinating with clients, vendors, and team members to create memorable experiences.
- Adapted to the dynamic needs of each event, maintaining attention to detail and a high standard of quality.
- Focused on seasonal operations, contributing to the resort's reputation as a premier luxury destination.
Education
Bachelor of Arts - Psychology
Mount Royal University
01.2011
High School -
George Mcdougall High School
01.2009
Skills
- Sales and Booking Management
- Guest Experience and Customer Service
- Event Planning and Management
- System Proficiency and Technical Skills
- Adaptability and Crisis Management
- Operations and Logistics Coordination
- Sales and Marketing Strategy
- Team Leadership and Supervision
Certification
- Red Cross First Aid, 2021
- Google Ads Skillshop, 2021
- PADI Certified Diver, 2019
- Sabre Training, 2023
References
References available upon request.
Timeline
Inside Sales and Operations Coordinator
Intrepid Travel | Ocean Endeavour – Antarctica Cruise
08.2023 - Current
Sales Consultant
Mountainwatch Travel | Skiing/Snowboarding Travel Specialist
11.2022 - 08.2023
Lodge Manager
Hidden Lodge | Luxury Bed and Breakfast
08.2021 - 11.2022
Shift Leader
Scandinave Spa | Hydrotherapy Spa
03.2020 - 09.2020
Temporary COVID Support Staff
Amica Edgemont Village | Independent Living Seniors Care Facility
03.2020 - 06.2020
Functions Team Leader
Poets Cove Resort & Spa | Gulf Islands’ Premier Luxury Resort
05.2019 - 10.2019
Server/Bartender
Yaggers Sports Bar | Downtown Vancouver
09.2016 - 03.2020
- Red Cross First Aid, 2021
- Google Ads Skillshop, 2021
- PADI Certified Diver, 2019
- Sabre Training, 2023
Bachelor of Arts - Psychology
Mount Royal University
High School -
George Mcdougall High School
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