Summary
Overview
Work History
Skills
Timeline
Generic

Kerry Brewster

Raetihi

Summary

I have been working at our local petrol station for the past ten years for approx 25 hrs a week. Whereas I have enjoyed this position I feel I would be more stimulated and be able to apply my outstanding customer service skills to a higher level helping the local community with any requests or problems that might arise.

Overview

44
44
years of professional experience

Work History

Customer Service Representative

Caltex Petrol Station
10.2014 - Current

Serving Customers on a daily basis addressing their needs as required. Holding Key Responsibilities opening and closing regularly and Cashing up the till Daily.Training new staff when required. I pride myself in my ability to forge positive relationships with a diverse range of customers, resulting in increased loyalty and return business. i also have a natural ability to diffuse awkward situations using empathy and patience

Retail Worker

Hallensteins Brothers
01.1993 - 09.2009

In charge of tailoured clothing. selling and maintaining relationships with corporate and team customers. Merchandising stock on a daily basis, training new staff in product knowledge etc.

Customer Service Executive

Dept Of Labour
01.1980 - 01.1986
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Complaint Resolution
  • Computer Proficiency
  • Order and Refund Processing
  • Clerical Support
  • Understanding Customer Needs
  • Service Standard Compliance
  • Managing Multiple Tasks

Timeline

Customer Service Representative

Caltex Petrol Station
10.2014 - Current

Retail Worker

Hallensteins Brothers
01.1993 - 09.2009

Customer Service Executive

Dept Of Labour
01.1980 - 01.1986
Kerry Brewster