Summary
Overview
Work History
Skills
Timeline
Generic

Kerry Brewster

Raetihi

Summary

I have been working at our local petrol station for the past ten years for approx 25 hrs a week. Whereas I have enjoyed this position I feel I would be more stimulated and be able to apply my outstanding customer service skills to a higher level helping the local community with any requests or problems that might arise.

Overview

44
44
years of professional experience

Work History

Customer Service Representative

Caltex Petrol Station
Raetihi, MWT
10.2014 - Current

Serving Customers on a daily basis addressing their needs as required. Holding Key Responsibilities opening and closing regularly and Cashing up the till Daily.Training new staff when required. I pride myself in my ability to forge positive relationships with a diverse range of customers, resulting in increased loyalty and return business. i also have a natural ability to diffuse awkward situations using empathy and patience

Retail Worker

Hallensteins Brothers
Manukau City
01.1993 - 09.2009

In charge of tailoured clothing. selling and maintaining relationships with corporate and team customers. Merchandising stock on a daily basis, training new staff in product knowledge etc.

Customer Service Executive

Dept Of Labour
Manukau
01.1980 - 01.1986
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Complaint Resolution
  • Computer Proficiency
  • Order and Refund Processing
  • Clerical Support
  • Understanding Customer Needs
  • Service Standard Compliance
  • Managing Multiple Tasks

Timeline

Customer Service Representative

Caltex Petrol Station
10.2014 - Current

Retail Worker

Hallensteins Brothers
01.1993 - 09.2009

Customer Service Executive

Dept Of Labour
01.1980 - 01.1986
Kerry Brewster