Kerry Dussan Gower
Auckland,AUK
Summary
High performing Manager with over 9 years of experience managing people to deliver successful services while cultivating company culture.
A strategic leader with excellent relationship - building and problem solving abilities.
Dedicated to the sector with a good reputation with external stakeholders which generates and builds further business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Acting Area Manager
IDEA Services
Birkenhead , Auckland
2023.08 - Current
- Lead, coach and develop the North Shore Area team.
- Build, develop and maintain relationships with the People we Support, their Whanau and other stakeholders.
- Financial management of the Area
- Build business for the Area by bringing in New Referrals.
- Updating and responding to bed vacancies.
- Work closely with the Workforce Manager to prioritise the recruitment drive for the Area.
- Manage and respond to complaints in line with organisational process.
- Work with HR Business Partner around HR matters involving staff.
- Work with Accessible Properties to manage the North Shore portfolio.
- Effectively manage Critical Events in line with policy and meet expected timelines.
- Management of Incident reports for the Area to ensure they are being actioned and closed.
- Ensure the Restraints process is being followed and signed off when complete.
- .Available for the team 24/7 weekdays.
- Attend and contribute to Health and Safety meetings.
Service Manager
IDEA Services
Birkenhead , Auckland
2014.09 - Current
- Manage the Kingswood HUB which is attended by 28 external people and accessed by the Residential homes.
- Manage two high/ very high needs home.
- Deliver Proud to be a Support Worker training.
- Cover for the Area when the Area Manager is away.
- Manage budgets.
- Manage a team of 23 staff.
- Work with Transition Coordinators to increase business for Kingswood.
- Confidently manage HR matters with the support of the HR Business partner when needed.
- Motivate and support employees to maintain low turnover.
- Improved family satisfaction by listening to complaints and finding appropriate solutions to problems.
- Manage Critical events and Investigations within a timely manner.
- Recruited and trained new employees to meet job requirements.
- Identified staff who were looking at Career Progression and supported them in their development.
- Work with different external agencies to create better services for the People we Support.
- Taken on under achieving services and turned them into a success based on the feedback from the People we Support, the families and teams.
Presiding Member of the Board ( Board Chair)
Orewa Primary School
Orewa , Auckland
2022.09 - Current
- Was on the recruitment panel for the new Principal.
- Oversee the Governance of the school.
- Reporting person to the Principal.
- Supported the Principal and board to create the Strategic plan for the school.
- Work with the Principal to manage Complaints.
- Main decision maker in the event of an emergency.
- Guide the Principal around HR and Leadership matters.
- Oversee the budget of the school and how the money is spent.
Area Manager
Cooperative Travel
Manchester , United Kingdom
1999.12 - 2003.09
- Managed a budget of GBP 30 million
- Designated media spokesperson
- Managed 20 Branch Managers with oversight to each of their stores
- Company Region of the Year in 2001
- Attend overseas conferences and educational visits.
- Audited branches around standards and security.
- Managed emergency situations within branches such as robberies.
- Managed emergency oversea situations when there was a natural disaster.
- Delivered training for the organisation.
Education
High School Diploma -
Wing Secondary School
United Kingdom1992-07
Skills
- Business Development
- Operations
- Team Development
- Staff Development
- Staff Training
- Employee Scheduling
- Performance Management
- Staff Management
- Recruitment and Hiring
- Operations Management
- Relationship Building and Management
Affiliations
- Camping and outdoor adventures.
- Socialising with family and friends.
- Traveling
- Manager of local Soccer Team
Certification
- Diploma in Business (Level 5)
Accomplishments
- Media trained with the BBC
References
References available upon request.
Timeline
Acting Area Manager
IDEA Services
2023.08 - Current
Presiding Member of the Board ( Board Chair)
Orewa Primary School
2022.09 - Current
Service Manager
IDEA Services
2014.09 - Current
Area Manager
Cooperative Travel
1999.12 - 2003.09
High School Diploma -
Wing Secondary School
- Diploma in Business (Level 5)
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