Summary
Overview
Work History
Education
Skills
Summary
Hobbies
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Personal Information
References
Timeline
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Matthew Pearce

New Plymouth,TKI

Summary

Motivated IT professional currently advancing studies in NZ Team Management Level 3 with a strong interest in transitioning to a team leadership role. Demonstrated technical expertise in a diverse range of technologies including Hyper-V, Netapp, Pure San, Commvault, Office 365, VMware, Veeam, vSphere, Proxmox, Cisco Meraki, MDM, Bloomberg terminal, Flex Cube, Swift, O365, Workspace365, XCP-ING, and Grafana for data analysis.

Overview

24
24
years of professional experience

Work History

Systems Infrastructure Engineer

Fujitsu
04.2023 - Current
  • As a Senior Systems Infrastructure Engineer at Fujitsu, I play a crucial role in managing and maintaining the IT infrastructure for our key client, NZTA (New Zealand Transport Agency)
  • My primary responsibilities revolve around VMware virtualization technologies, Commvault data management solutions, and robust change management practices to ensure the stability, security, and efficiency of NZTA’s IT environment.

Systems Infrastructure Engineer

Mercury
09.2022 - 03.2023
  • With the purchase of Trust power, a huge migration project has been underway to integrate the two environments
  • I have been heavily involved in the Veeam to Commvault backup migration
  • Daily tasks such as creating VMware Vm’s using ansible, ESET management, VMware vSphere management
  • There have been 20 new ESXI hosts added into the environment in which I have been involved in the configuring of these hosts via iLo
  • Day to day BAU ticketing, change management creation and follow through
  • CAB Meetings
  • Creation of options papers for new procurement, recently a large options paper I have run from start to finish to purchase 20k worth of RAM for oracle Ovirt environment to support the uplift of data.

Senior IT L3 Systems Engineer

The Instillery
09.2018 - 08.2022
  • The Instillery is midsized Managed Service providers with offices all around NZ
  • Previously Contracted Role at PowerCo office in New Plymouth, my role consisted of managing the PowerCo infrastructure
  • Creating and managing VM’s via a 2016 Hyper-V Clustered environment using SCVMM, fail over cluster manager and Hyper-V
  • Managing the Netapp San infrastructure in terms of presenting CSV to the Hyper-V clusters, Lun/Volume management, upgrades, and general maintenance
  • Latest completed project was to deploy a full live infrastructure monitoring solution which I completed with NAbox Virtual appliance, Grafana and Influx dB This has also been published to the wider company via zscaler
  • My goals are to upskill as much as possible, currently training with Jenkins, Ansible and GitHub, to get a good understanding of Dev-ops and CICD technologies including PowerShell DSC
  • Currently working remotely for L3 Instillery Team working with around 370 Clients but 95% of my time I am SME for Lakes DHB based in Tauranga
  • Varied IT applications
  • Including VMware, QNas, Office 365, SkyKick, Shadow Protect, Kaspersky
  • Ticket management via ConnectWise.

Senior Desktop Support Analyst

Union Bank – London Wall
11.2013 - 08.2018
  • Union Bank UK plc, a UK incorporated bank, is a wholly owned subsidiary of the Union Bank of Nigeria plc, one of the oldest and most respected banks in West Africa
  • Working alongside the current IT Manager and COO to create strategies and manage existing and upcoming projects relating to core business functionality
  • Taking a proactive stance in cyber security using latest tools available such as alien vault with real time threat protection process notifications of suspected threats, breeches or vulnerabilities
  • Daily report pull for all AV protection on the network via MacAfee’s EPolicy Orchestrator platform to assess vulnerabilities within machines, servers and devices on the network and have these tied down and compliant within a timely manner
  • Demonstrating a lead role in the business continuity for Union Bank, we are currently using VMware virtual machines and virtual appliances alongside the flat network between our main site and our DR location
  • With daily snapshots being acquired and replicated to the off-site DR location via Veeam and VMware, we are able to have these machines fired up at a moment’s notice should we experience failures with only a few moments downtime for failover
  • These systems are currently tested and apply critical updates, and vulnerability checks once a month, 2 weeks after patch Tuesday for MS products to ensure stability after sandbox testing of updates is complete
  • We invoke a full DR scenario once annually which is document processed and assessed against current kpis.
  • Procedures are reviewed and assessed after each DR test scenario to ensure the sustainability and effectiveness of systems
  • The most recent project I have been lead in is the MDM project for Union Bank
  • From product review, testing and liaising with resellers to gain best possible pricing
  • The MDM project has also by myself been implemented into the current environment and rolled out to all company devices enabling secure management of all company mobile devices invoking full mobile compliance according to EU GDPR regulations
  • Implementation of Wi-Fi , and upgrade to Flex-cube v12, with new Oracle ODA servers
  • Sole Project manager and support of MacAfee EPO and DLP solution
  • Sole Project manager of implementation and support of web sense Forcepoint cloud services
  • VMware and Implementation OTRS helpdesk system to ascertain SLA’S and streamline effectiveness and quality control.

Senior Desktop Support Analyst

Houlihan Lokey
02.2011 - 11.2013
  • Houlihan Lokey is a US based investment bank, dealing with M&A, FAS, Corporate finance and Due Diligence areas of the financial markets
  • Duties include, answering the IT Hotline phone & E-mail providing primary support for the EMEA offices
  • To provide secondary support for other offices based in Asia and the United States
  • This is a fast paced environment with elements of pressure on a daily basis
  • Provide support to remote users on connectivity issues arising from the use of Citrix, high-speed internet access, and dial-in connections
  • Assisting with management of IT resources, including workstations, laptops, projectors, mobile devices such as android, apple and RIM, and printers
  • Install and configure hardware including Dell workstations, IBM, & Lenovo laptops, HP and Xerox printers, networked copiers, Mitel IP phones, HP Scanners, mobile devices, Wi-Fi & WAN cards, LCD projectors, Bloomberg Terminals and other peripherals
  • Install and configure operating system and application software including software such as Windows XP, Windows 7, Windows Server 2003 & 2008, Microsoft Office 2007, Microsoft Outlook 2007 in an Exchange 2007 environment, Citrix ICA clients, Adobe products and Capital IQ financial information software, as well as special non-standard applications and custom applications created specifically for Houlihan Lokey
  • Carry out Citrix administration using the Citrix Management Console, including disconnecting sessions, observing server load, and shadowing user sessions
  • Carryout Windows XP & Windows 2003/2008 network administration, including administering user accounts, creating, administering and troubleshooting network print devices, including network-based copiers
  • Assist with the monitoring & troubleshooting of the wide area network connection between remote locations and Los Angeles offices
  • Work with outside vendors to maintain the data communication lines
  • Understanding the administration of Microsoft Windows 2003 and 2008 servers, including their peripheral devices (such as backup systems, print queues, essential services and security)
  • I have just returned from a week in Frankfurt deploying Windows 7 upgrade roll outs.

Desktop Support Analyst

Global Crossing
11.2009 - 02.2011
  • My current role exposes me to a wide range of technologies, projects and support tasks, all which I am very familiar with
  • Those including AD – Provisioning new end users, Editing Roaming Profiles/Scripts, Editing Permissions Group Policy – Creating new GPOU’s creating specific policies for individual departments or at global level Microsoft office support ranging from office 2003 – 2010
  • IP networking, from making cat5(RJ45) cables, to terminating floor panels, and patching into the switches, and desktop/server networking static/DHCP IP addressing, DNS, TCP/IP, Wins Citrix in the instance of installing and connecting to farms, have previous exposure of citrix administration VMware installing on local client with different OS’s for legacy management platforms
  • Blackberry Enterprise Server - Editing new/existing users for groups and apps, reactivations
  • I have also installed BES onto a 2003 server
  • Hardware swaps (Processors, Fans, PSU’s, Ram, HDD’s etc) Machine deployment – Laptops/Desktops
  • I have created ghost images using hirons boot cd, to speed up the process of deployment to ensure business can resume ASAP after a hardware or software fault
  • I have just finished a project to swap an entire floor of users from an old 10MB switch to a 100MB switch
  • I have completed a project to rationalize the software into a distributed SharePoint site, as software was a distributed in a number of locations around the business
  • I have attained and exceed my Goals and objectives from 09 and 10, by learning and delivering a fully functional SharePoint site as a repository for IT personal to obtain latest documents, policies and software roll outs and latest information
  • I have also project managed and been hands on in the WIFI project for our Docklands office, in terms of cabling, access point installation, rack mounting the POE switch and applying the Cisco configuration files via a serial cable and terminal session onto this switch.

IT Manager

Darwin Rhodes
02.2006 - 11.2009
  • Darwin Rhodes is a worldwide specialist in financial recruitment
  • Darwin Rhodes serves a number of specialised professional markets including insurance, pensions, actuarial, banking investments and financial planning
  • My role as IT Manager is focused on the sole responsibility for all IT within the UK
  • Managing a small team, my role involves project management for any IT projects around our UK offices, server and day to day support of software and hardware and personnel management for the IT team
  • Darwin Rhodes UK offices are located in London City (HQ), Manchester, Leeds, Edinburgh, Birmingham and Bristol, in which travelling to these sites on a regular basis
  • Overseas offices include Warsaw, Poznan, New York, Hong Kong, Shanghai, Sydney, and Mumbai
  • Overseas locations have external IT contractors which I am in contact with for all IT needs
  • The group has 3 Exchange servers, 2 SQL servers, and 1 Terminal services server including and file and print server, which are maintained by me
  • Other duties Include printer and fax machine repairs, Maintenance of in house Mitel IP telephone system, Procurement of all new software & hardware, maintaining of mobile Telephone packages and handsets, Design and continuing updating of the Groups Intranet site, and bulletin board service
  • Maintenance and upgrading of domain names
  • Technologies used in this role everyday are, Active directory, Group policy, Windows Server 2003, Sql Server, Arcserve backup software, Netpilot VPN and firewall hardware
  • As the sole IT Trainer for The Darwin Rhodes group not only was I involved in the day to day IT of the company but training of staff on current systems
  • Setting up training user facilities with laptops, pc’s, projectors and white boards, and making sure training material and all admin is present and correct
  • Training regime consisted of constant training for all staff on regular updates of software, including intranet, and the bespoke software called Troy
  • Installing all updates on pc’s across the network, and training the staff for the entire company in groups of 10-20 delegates depending on available facilities, time and space
  • I would also carry out one to one training where necessary and encourage floor walking for on the spot training or advice
  • Some remote training for further afield UK sites and overseas.

2nd line IT Support

Capita Registrars
10.2000 - 02.2006
  • Capita Registrars is a leading service registrar in the UK and specialises in delivering a full comprehensive range of services and products to over 2,000 companies, their shareholders and their employees
  • Within IT support I worked within a team of 3 and we supported around 500 users on site and 3 other UK offices in which we had around 100 users
  • Keeping to an SLA was crucial to customer relations and efficiency
  • I used Active Directory to create and modify existing and new user accounts, setting up groups and editing specific scripts for mapping user drive areas and printers for specific departments around the organisation
  • I supported the branch offices via the telephone and remotely using either Winvnc or Microsoft Remote Desktop Connection, occasionally visiting these sites
  • Creating and modifying mailbox accounts in Microsoft Exchange 5.5 was an everyday task as well as email forwarding
  • Mime Sweeper software to filter out and quarantine emails ready for release or deletion
  • Patched network switches and hubs, built new servers and installed the operating systems
  • I have experience in installing and configuring operating systems from Windows 95 up to Windows Server 2003.I currently support Citrix Meta Frame connections across different sites, mainly for our Huddersfield office, for Share Master and SAP applications
  • I have had exposure to applications such as Veritas Backup Exec, SQL Server and installation of Oracle
  • I am fully competent and trained in Windows XP Home and Professional editions
  • I have also completed the 1st part of Microsoft 2003 advanced server course, and advanced Citrix management.

Education

NZ Team Management Level 3 -

Ravensbourne School, Bromley, Kent, UK -

Mikrotik Certified Network Associate -

01.2022

Skills

  • Hands-on experience with Office 365, Azure, and Workspace365
  • System Administration
  • Server Hardware Troubleshooting
  • Incident Management
  • Virtualization Technologies
  • VMWare

Summary

I regard myself to be friendly, polite and an approachable person. I love to work hard and build good strong relationships along the way. I am a stickler for punctuality and documentation.

Hobbies

In my spare time I enjoy socialising with friends, fishing, hunting and kayaking.

Telephone

021990492

Personal Information

  • Date of Birth: 09/25/78
  • Nationality: British
  • Driving License: Full, clean driving License
  • Marital Status: Married

References

References available on request

Timeline

Systems Infrastructure Engineer

Fujitsu
04.2023 - Current

Systems Infrastructure Engineer

Mercury
09.2022 - 03.2023

Senior IT L3 Systems Engineer

The Instillery
09.2018 - 08.2022

Senior Desktop Support Analyst

Union Bank – London Wall
11.2013 - 08.2018

Senior Desktop Support Analyst

Houlihan Lokey
02.2011 - 11.2013

Desktop Support Analyst

Global Crossing
11.2009 - 02.2011

IT Manager

Darwin Rhodes
02.2006 - 11.2009

2nd line IT Support

Capita Registrars
10.2000 - 02.2006

NZ Team Management Level 3 -

Ravensbourne School, Bromley, Kent, UK -

Mikrotik Certified Network Associate -

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Matthew Pearce