Kerry Anne Roberts
Arrowtown,OTA
Summary
Dedicated and adaptable sales professional with strong customer service, multitasking, and time management abilities. Proactive attitude and strong work ethic. Effective communication skills to ensure positive customer experiences and support organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Mooch Ltd
Queenstown Central
02.2015 - Current
- Managing store operations, sales reports, staff targets, and customer loyalty programs.
- Developed e-commerce sales and ensured compliance with security procedures.
- Monitored inventory levels and placed orders to restock shelves, managing large volumes of stock.
- Conducting daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Organizing promotional events to increase product awareness.
- Resolving customer complaints in a timely manner.
- Recruiting, training and supervised new employees.
- Ensuring compliance with safety regulations and company policies.
- Implementing efficient systems for tracking stock movement.
- Analyzing financial data to identify areas of improvement.
- Maintaining accurate records of employee performance reviews.
- Creating weekly work schedules for store personnel.
- Performing regular price checks to ensure competitive pricing.
- Preparing monthly reports on sales figures, expenses, profits.
- Developing relationships with suppliers to negotiate better prices.
- Updating POS system with new products and promotional offers.
- Planning special promotions or discounts based on market trends.
- Providing feedback on marketing campaigns to improve effectiveness.
- Training and mentoring associates to teach daily tasks and procedures..
- Managing inventory tracking and physical stocktaking & inventory counts to minimize loss.
- Delivering excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generating repeat business by responding to customer concerns with friendly and knowledgeable service.
- Showcasing and building visually appealing displays and signs to encourage customers to buy specific products.
- Preparing staff work schedules and assigned team members to specific duties.
- Implementing successful business strategies to increase revenue and target new markets.
Sales Consultant
Partridge Jewellers
Queenstown, NZ
10.2013 - 02.2015
- Full-time sales of luxury watches and jewelry.
- Conducted sales of Swiss watches and fine jewelry, including duty-free purchases.
- Opening and closing of store, including security procedures.
- Staff management and training.
- Stock ordering and receiving.
- Promotional events throughout Otago.
- Watch and jewelry repairs.
- Ensuring repeat customer business.
Sales Manager
David Jones Pty Ltd
Perth, WA
08.2002 - 12.2005
- Optimized department sales.
- Team leader managing 28 staff members.
- Provided sales and product knowledge training.
- Overseeing stock management and inventory management.
- Ensuring 5-star customer service.
- Achieving seasonal sales targets
- Analyzing KPIs and shrinkage reports.
- Monitoring staff productivity levels and sales commissions.
- Covering Gift & Bridal department transactions.
- Supporting Australian fashion week, meeting and greeting distinguished guests and high-end designers.
- Managing multiple department annual stock-takes
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Sales Consultant
Smales Pty Ltd
Subiaco, WA
02.2002 - 08.2002
- Provided sales consultation, managed daily operations, and handled customer service.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Created customized presentations for potential customers based on their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Organized special events such as seminars or workshops to promote products.
Customer Service Desk Representative
Richies Supermarket
Prahran, VIC
08.2001 - 01.2002
- Assisted at the service desk, managed stock, and handled customer queries and complaints.
- Processed payments and issued receipts for purchases of goods and services.
- Performed troubleshooting steps to determine causes of customer problems.
- Developed effective relationships with customers through friendly interactions.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Provided feedback to management on areas of improvement identified during customer interactions.
- Participated in training sessions to stay up-to-date on changes within the company's policies, procedures, and products.
- Greeted customers, answered questions, and provided information on products and services.
- Responded to customer inquiries via email in a timely manner.
- Educated customers on special pricing opportunities and company offerings.
Salon Coordinator
Lavender River Pty Ltd
South Yarra, VIC
12.2000 - 08.2001
- Managed salon operations, client reception, and staff scheduling.
- Greeted customers and provided them with salon services information.
- Provided administrative support to the salon team, including scheduling appointments and managing customer records.
- Developed and maintained client relationships by providing excellent customer service.
- Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
- Answered incoming calls promptly and effectively routed them to appropriate personnel.
- Organized inventory of supplies needed for daily operations of the salon.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Managed appointment bookings through multiple channels like phone, email or walk-in customers.
- Ensured efficient communication between stylists and clients regarding their specific requirements.
- Coordinated salon's master schedule, managing client appointments, personnel schedules and promotional events.
Assistant Manager
Beyond 2000 Gifts Pty Ltd
South Yarra, VIC
08.1999 - 12.2000
- Efficiently handled the management of giftware sales, stock control, and buyer-supplier interactions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with marketing team to develop displays that accurately represented brand image.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
St Stephen's
Perth Western Australia12-1994
Skills
- Excellent communication and sales skills, including goal setting and achievement
- Staff development and training
- Customer service and telephone etiquette
- Proficient in using various shop/office equipment and POS & inventory management software Lightspeed, Excel, G-Suite, Trello, Microsoft office
- Client, customer, and supplier liaison on all levels
- Organizational skills and knowledge of occupational health and safety procedures
- Visual merchandising expertise
- Proven track record of customer connection
- Quick adaptability and learning ability
- Customer/Supplier Relations
- Excellent Communication
- Interpersonal Communication
- Friendly, Positive Attitude
- Ability to see the big picture & pay attention to details
Certification
- Team Leader Savvy Service IQ
- GIA Certified Jewellery Professional
- Supervisor Certification Program
References
References available upon request.
Timeline
Store Manager
Mooch Ltd
02.2015 - Current
Sales Consultant
Partridge Jewellers
10.2013 - 02.2015
Sales Manager
David Jones Pty Ltd
08.2002 - 12.2005
Sales Consultant
Smales Pty Ltd
02.2002 - 08.2002
Customer Service Desk Representative
Richies Supermarket
08.2001 - 01.2002
Salon Coordinator
Lavender River Pty Ltd
12.2000 - 08.2001
Assistant Manager
Beyond 2000 Gifts Pty Ltd
08.1999 - 12.2000
High School Diploma -
St Stephen's
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