Kerryn Bewley
Lower Hutt,WGN
Summary
I am a motivated and dependable supervisor; I provide comprehensive training and support to team members and am adept at managing competing priorities in a challenging environment. Prioritizing professional development throughout my career, I am willing to learn new tasks/software to ensure I can contribute fully to my role. Focused on accuracy and quality, I continuously examine operational effectiveness and employ initiative to develop more efficient processes and procedures as needed. With a collaborative approach to leadership, I work hard to build a positive, supportive team culture that celebrates success and respects the opinions, abilities, and contributions of others.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clothing Cutter and Fuser
Roland Wimmers Clothing Factory
04.1997 - 05.2025
- Initially employed by Roland Wimmers clothing factory as a Clothing Cutter, I eventually worked my way up into the role of Clothing Fuser. Duties in these roles comprised –
- Designing banking uniforms
- Maintaining a pristine work station to ensure the high quality of the work (i.e. no loose threads stitched into clothing, or fabric cut incorrectly contributing to waste)
- Accurately measuring and cutting fabric and garments in line with patterns and clothing designs
- Loading pieces into the cutting machine
- Handing prepared pieces over to the fusers
- Upon moving into the fabric fuser role, I took all the cut pieces and fused the fabric ensuring items were ready for the sewing team to assemble and finalize the following day.
- Stood for long hours, frequently reached, or bent and lifted up to [Number] pounds regularly to carry out daily tasks.
- Operated cutting machinery to ensure precise fabric cuts for production.
Checkout Assistant
Gilmours Wholesale/Beverage - Petone
01.2024 - 01.2025
- Checkout operator serving customers from all catering and restaurant services.
- Scanning their bulk products making sure they have everything they need.
- Keeping the area all clean and tidy.
- Implemented improved checkout procedures that increased efficiency and reduced errors in transaction processing.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Streamlined checkout procedures for reduced wait times and improved customer experience.
- Managed customer inquiries in a timely manner, ensuring their needs were met and exceeded expectations.
- Maintained a clean, organized, and inviting checkout area to facilitate efficient transactions.
Checkout Supervisor 2IC
New World, Lower Hutt
01.2004 - 01.2024
- Initially employed as a Checkout Operator, I worked my way up into a supervisory role, including completing a range of vocational training, where I am now responsible for overseeing staff, providing training, and troubleshooting staff and customer issues. Specific duties in my role comprise –
- Opening the store up three days per week, and closing the store one night a week
- Managing staff rosters and breaks each day to ensure full coverage and reduced customer wait times
- Providing comprehensive training to all new staff including site inductions, how to report hazards, health and safety procedures, how to properly use the scanning and till functions, how to load and process vouchers and manage payments, and how to handle customer complaints and phone-based enquiries
- Demonstrating to new staff how to efficiently pack and operate and how to greet the customers
- Conducting 6-monthly/yearly staff performance reviews
- Checking and responding to emails daily
- Attending and contributing to weekly supervisors meetings
- Completing store orders as required.
- Regularly attending training sessions to learn new systems and processes (such as redeeming flybys into gift cards and what to do if the Xmas Club system breaks down)
- Managing the café department, making coffee, and preparing for opening and closing. As well as using SAP systems to order coffee supplies and making sure everything is correct daily.
Telemarketer
Kiwi First Telemarketing Ltd.
03.2001 - 06.2004
- As a Telemarketer for Kiwi First, it was my role to contact businesses or private individuals by telephone to request donations for children’s charities. My call areas and children’s charities across New Zealand changed weekly, giving me new tasks to work on regularly. Duties and responsibilities in this role comprised –
- Handling all questions, queries and concerns in a professional and friendly manner
- Deliver prepared sales talks, reading from scripts where necessary to persuade potential donors to make a monetary contribution
- Adjusting sales scripts where necessary to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories
- Maintain accurate records of contacts, accounts, and donations to avoid phoning the same people twice.
- Conducted outbound calls to generate leads and promote products effectively.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Developed scripts to enhance conversation flow and increase customer engagement.
- Analyzed customer feedback to refine sales strategies and improve service delivery.
- Trained new team members on telemarketing techniques and company protocols.
Education
NZQA Certificate - Introduction to Tertiary Studies (L3)
Open Polytech
New Zealand10.2018
Skills
- Administration
- Polite, helpful phone and face-to-face manner
- Trained and experienced with MS Word PowerPoint
- Skilled with managing inboxes drafting professional emails
- Accurate record keeping database management
- Experienced with ordering products/supplies
- General admin (printing, filing, photocopying)
- Customer Service
- Greeting customers and making them feel welcome
- Picking up and retaining accurate product knowledge
- Experience troubleshooting and handling customer complaints and queries
- Training
- Conducting staff inductions (including training on hazard identification and health and safety procedures)
- Providing store operations training to till operators
- Encouraging staff to ask questions if they are unsure
- Identifying areas for additional training and support and arranging accordingly
- Leadership
- Planning and managing staff rosters and leave
- Conducting staff performance reviews
- Providing guidance and support to staff to help them perform their best at work
Accomplishments
- Promoted from Checkout Operator to Supervisor, with staff management duties.
- Maintaining regular on-job training to upskill and passing knowledge onto my team alongside regular job duties.
- Consistently achieved donation targets each week.
- Received positive feedback from donors for my polite and friendly phone manner.
- Promoted from Clothing/Fabric Cutter to Clothing Fuser in one year.
- Achieved a minimal waste/error rate at Wimmers Clothing Factory.
Certification
- 2019 -Envirothon -Hazardous Substance Awareness Certificate 2016
- New World, Lower Hutt -Managers Certificate
- 2012 New World, Lower Hutt -Section 217 Sale and Supply of Alcohol Act 2012
- 2009 -NZQA License Controller Qualification -4646 - The Sale of Liquor Act -16705 - Duty Manager of Licensed Premises
Timeline
Checkout Assistant
Gilmours Wholesale/Beverage - Petone
01.2024 - 01.2025
Checkout Supervisor 2IC
New World, Lower Hutt
01.2004 - 01.2024
Telemarketer
Kiwi First Telemarketing Ltd.
03.2001 - 06.2004
Clothing Cutter and Fuser
Roland Wimmers Clothing Factory
04.1997 - 05.2025
NZQA Certificate - Introduction to Tertiary Studies (L3)
Open Polytech
Extracurricular
I enjoy spending my time outside work on a range of activities. In addition to getting creative with cross-stitch, and discovering the latest music, I like to spend quality time with my friends and family.