Kerryn Bewley
Lower Hutt,WGN
Summary
Highly organized and dependable administrative professionals with experience in team coordination, staff support, customer service, and operational management within challenging environments. Demonstrates effective communication and people skills, with experience training and mentoring team members, conducting inductions, and supporting performance development. Confident working with systems, handling correspondence, and ensuring processes run efficiently and accurately. I am currently completing an online administration course to further develop knowledge of systems and professional administrative practices. Brings an initiative-taking, reliable, and detail focused approach, with a genuine interest in supporting educational environments and contributing to the successful delivery of programmes and services. Experienced with customer service and transaction processing. Utilizes effective communication skills to resolve customer inquiries and issues. Knowledge of point-of-sale systems and cash handling procedures. Professional retail worker with valuable experience in customer service and sales. Known for reliability, flexibility, and strong focus on team collaboration
Overview
1
1
Certificate
23
23
years of professional experience
Work History
Checkout assistant
Gilmour's
01.2024 - 01.2025
- Provided efficient and accurate customer service in a high-volume wholesale environment
- Processed transactions and payments with a high level of accuracy
- Responded to customer enquiries and supported problem resolution
- Maintained a clean, organized, and professional service area
- Supported efficient daily operations and contributed to a positive customer experience
Supervisor / team coordinator
New World Lower Hutt
01.2004 - 01.2024
- Supervisor / team coordinator (2ic)
Telemarketer
Kiwi First Telemarketing Ltd
01.2002 - 01.2004
- Contacted businesses and individuals to request donations for children's charities across New Zealand
- Managed a high volume of calls while maintaining professionalism and accuracy
- Managed questions, concerns, and objections in a calm and respectful manner
- Maintained accurate records of contacts, accounts, and donations
- Adapted communication style to engage effectively with a wide range of people
- Supported team learning and shared effective communication approaches with fresh staff
Skills
- Basic computer literacy, cash handling expertise, cleanliness and organization, coaching and mentoring, collaborator attitude, complex problem-solving, decision making, excellent customer service, money handling, patience and empathy, problem-solving, professional appearance, relationship building, reliability and punctuality, staff management, staff training and development, team motivation, verbal and written communication, administration & coordination, administrative support, data entry and accuracy, inbox and email management, office coordination, product and supply ordering, record keeping and documentation, scheduling and rostering, time management and prioritization, opened and closed store operations, checked and responded to emails, maintained accurate records, conducted staff inductions and training, supported staff development, managed supply ordering using SAP, managed customer enquiries and resolved issues professionally, supported positive team culture
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Checkout assistant
Gilmour's
01.2024 - 01.2025
Supervisor / team coordinator
New World Lower Hutt
01.2004 - 01.2024
Telemarketer
Kiwi First Telemarketing Ltd
01.2002 - 01.2004
KEY ACHIEVEMENTS
- Improved Onboarding Efficiency: Trained 15 employees, reducing onboarding time by 20%.
- Enhanced Transaction Accuracy: Increased transaction accuracy by 10%, enhancing overall customer satisfaction.
- Boosted Team Productivity: Managed a team of 10, leading to a 15% boost in team productivity.
- High Transaction Volume Management: Processed 300 transactions daily with 99% accuracy rate.