Kerryn Clegg
Te Atatu
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
The Radio Bureau (TRB)
06.2023 - Current
- Kept detailed records of sales and customer information, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained long-term relationships with high net-worth clients.
Duty Manager
West Liquor Lincoln Green
03.2023 - 06.2023
- Key holder
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Ensure the sale of alcohol and adhering to current liquor laws.
- Health and safety officer
Bar Manager
Neil Cafe
08.2022 - 04.2023
- Key holder
- Opened and closed the cafe.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Duty Manager
Liquorland Te Atatu
08.2021 - 12.2022
- Key holder
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Photographed products and assisted in maintaining the stores social media.
- Ensured the sale of alcohol met abided by all current liquor laws.
Teacher Aide
Rutherford Primary
06.2021 - 07.2021
- Assisted teachers with supervision and care of small groups of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- One on one learning with students.
Volunteer Teacher Aide
Rutherford Primary
04.2019 - 10.2019
- Assisted teachers with supervision and care of small groups of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Communications - Screen Production
Auckland University of Technology
Auckland, NZ12.2022
High School Diploma -
Rutherford College
Te Atatu, NZ12.2019
Skills
- Originality and Creativity
- Upselling
- Inquiry Requests
- File and Records Management
- Manage Employees
- Reading Comprehension
- Goals and Performance
- Flexible Work Schedule
- Managerial Skills
- Regulatory and Legal Compliance
- Superior Work Ethic
- Public Relations and Sales
Timeline
Sales Coordinator
The Radio Bureau (TRB)
06.2023 - Current
Duty Manager
West Liquor Lincoln Green
03.2023 - 06.2023
Bar Manager
Neil Cafe
08.2022 - 04.2023
Duty Manager
Liquorland Te Atatu
08.2021 - 12.2022
Teacher Aide
Rutherford Primary
06.2021 - 07.2021
Volunteer Teacher Aide
Rutherford Primary
04.2019 - 10.2019
Bachelor of Communications - Screen Production
Auckland University of Technology
High School Diploma -
Rutherford College
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