Kesaia Togoloa
Summary
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.
Overview
2026
2026
years of professional experience
Work History
Tour Desk Agent
ATS Pacific
2007 - 2015
- Assisted guests in planning memorable vacations by suggesting customized itineraries based on their interests and preferences.
- Increased repeat business through exceptional customer service and proactive follow-up on client inquiries.
- Implemented a new system for tracking client preferences, enabling more personalized service and tailored recommendations.
- Enhanced customer satisfaction by providing personalized travel recommendations and efficient booking services.
Travel Consultant
Rosie Holidays
2005 - 2006
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
casual Support Staff( school canteen)
Wakatipu High School
Queenstown
06.2024 - Current
- Prepare and serve healthy food, manage inventory and finances, maintain strict food safety and hygiene standards, and ensure a welcoming, efficient environment for students and staff.
- Handle orders, manage stock, process payments, and contribute to a positive school community by providing quality food and interacting with customers.
Reservation Agent
ATS Pacific
01.2016 - Current
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Part time Passengers Service Assistance
Planebiz
Queenstown
01.2024 - 11.2024
- The first point of contact for passengers at airports or guests in tourism-related aviation services, providing customer service and managing the initial stages of travel
- In an airport context, this involve check-in procedures, baggage handling, and assisting with various passenger needs.
- Being the "Face" of the Service, team members are crucial in shaping the first impression and overall customer perception of the aviation or hospitality service.
Housekeeping (Public Area)
Hilton Queenstown Resort & Spa
Queenstown
12.2024 - Current
- Responsible for maintaining cleanliness and a welcoming atmosphere in public spaces by performing tasks like cleaning, sanitizing, and tidying public areas such as lobbies, restrooms, and corridors.
- Regularly sweeping, mopping, and sanitizing the pool chairs, and furniture; monitoring and refilling pool towels; emptying trash receptacles; and ensuring safety by addressing spills or hazards.
Qantas Launch Ambassador
Planebiz
Queenstown
08.2023 - 12.2023
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Served as organization ambassador at various charity events, promoting mission and values.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Greeted customers and clients to create welcoming atmosphere.
Reservation
Vomo Island Resort
04.2022 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Certificate III in Tourism
Australia -Pacific Technical College
Vanuatu07-2015
Clerk Typist
Fiji Institute of Technology
Fiji01-2000
Skills
- Reservation software
- Telephone reception
- Travel bookings
- Customer engagement
Timeline
Housekeeping (Public Area)
Hilton Queenstown Resort & Spa
12.2024 - Current
casual Support Staff( school canteen)
Wakatipu High School
06.2024 - Current
Part time Passengers Service Assistance
Planebiz
01.2024 - 11.2024
Qantas Launch Ambassador
Planebiz
08.2023 - 12.2023
Reservation
Vomo Island Resort
04.2022 - 06.2022
Reservation Agent
ATS Pacific
01.2016 - Current
Certificate III in Tourism
Australia -Pacific Technical College
Clerk Typist
Fiji Institute of Technology
Tour Desk Agent
ATS Pacific
2007 - 2015
Travel Consultant
Rosie Holidays
2005 - 2006