Ketan Satpute
Auckland
Summary
Professional in customer sales with proven track record of driving revenue and fostering client relationships. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
Sahara Brandhouse
06.2023 - Current
- Achieved 70% Revenue Growth – Leveraged upselling strategies and strong relationships with liquor store owners to drive sales, improve GP margins, and increase order growth.
- Proactive Business Development – Secured long-term partnerships through cold calling and strategic networking, demonstrating strong deal-closing abilities.
- Market Expansion & Trend Analysis – Conducted market research to identify growth opportunities, expand the customer base, and contribute to the company's success.
- Strategic Relationship Management – Built and maintained key accounts, ensuring exceptional customer service and fostering strong partnerships with clients, leading to repeat business and referrals.
- Sales Performance & Negotiation – Monitored sales trends, exceeded targets, and negotiated contracts to secure competitive pricing and long-term business relationships.
Store Manager
Bottle-O
06.2021 - 06.2023
- Operational Leadership & Store Management – Led daily store operations, ensuring a clean, safe, and efficient environment for both customers and employees.
- Strategic Inventory & Cash Control – Oversaw inventory management, cash handling, and store procedures, optimizing efficiency and reducing losses.
- Customer Service & Conflict Resolution – Demonstrated strong leadership in handling customer concerns, training staff in service excellence, and maintaining positive client relationships.
- Team Leadership & Employee Development – Managed and motivated employees in a fast-paced environment, providing clear communication, coaching, and performance feedback.
- Sales Growth & Compliance Management – Utilized sales data to drive inventory decisions, implemented cost-saving strategies, and ensured compliance with all regulations and company policies.
Learning and Development Manager
Stockman General Contractors
01.2020 - 06.2021
- Strategic Training & Sales Growth – Developed 20+ training programs that boosted employee productivity by 30%, supporting sales performance and customer service excellence.
- Coaching & Employee Engagement – Designed and delivered targeted training to enhance staff skills, fostering a high-performing and motivated workforce.
- Data-Driven Decision Making – Conducted needs assessments and leveraged insights to optimize training, mirroring experience in market analysis and sales strategy.
- Operational Efficiency & Compliance – Managed training budgets and optimized e-learning, complementing expertise in inventory control, cost management, and policy compliance.
- Customer-Centric Approach – Enhanced product knowledge and service training, reinforcing past success in upselling, client relationship management, and business development.
Senior Learning and Development Executive
Massive Restaurants Private
06.2017 - 12.2019
Senior Assistant Store Manager
Domino's Pizza
11.2016 - 06.2017
Senior Shift Manager
Burger King
04.2016 - 11.2016
Shift Manager
Dunkin Dounts
01.2015 - 04.2016
Education
WSET Level 3 - Sommelier: Wine
New Zealand School of Food And Wine
Auckland 07-2025
WSET Level 2 - Sommelier: Liquor And Spirit
New Zealand School of Food And Wine
Auckland 07-2024
WSET Level 2 - Sommelier: Wine
New Zealand School of Food And Wine
Auckland09-2023
Certificate in NZ Wine (Advance)
New Zealand School of Food And Wine
Wine And Wine Region In New Zealand 06-2023
Bachelor of Science - Hospitality Studies And Catering Services
Kohinoor College of Hotel Management
India03-2014
Skills
- Account Management
- Relationship Management
- Sales Strategy Implementation
- Market Analysis
- New Business Development
- Customer Service Management
- Territory Management
- FMCG Sales
- Customer-Centric Approach
- Business Opportunity
- Customer Relationship Management Software
- Execution Driven
Timeline
Customer Sales Representative
Sahara Brandhouse
06.2023 - Current
Store Manager
Bottle-O
06.2021 - 06.2023
Learning and Development Manager
Stockman General Contractors
01.2020 - 06.2021
Senior Learning and Development Executive
Massive Restaurants Private
06.2017 - 12.2019
Senior Assistant Store Manager
Domino's Pizza
11.2016 - 06.2017
Senior Shift Manager
Burger King
04.2016 - 11.2016
Shift Manager
Dunkin Dounts
01.2015 - 04.2016
WSET Level 3 - Sommelier: Wine
New Zealand School of Food And Wine
WSET Level 2 - Sommelier: Liquor And Spirit
New Zealand School of Food And Wine
WSET Level 2 - Sommelier: Wine
New Zealand School of Food And Wine
Certificate in NZ Wine (Advance)
New Zealand School of Food And Wine
Bachelor of Science - Hospitality Studies And Catering Services
Kohinoor College of Hotel Management
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