Ketankumar Satpute
Mount Roskill,AUK
Summary
Enthusiastic Sales and Customer Service professional with expertise in Wine Knowledge ,communication and negotiating. Exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Brand - House
06.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managing over 100 traditional bottle shops & Supermarkets
- Negotiated contracts to secure long-term business relationships and best pricing for clients
- Monitor sales performance and market trends to identify new opportunities
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Develop and maintain excellent relationships with liquor store owners and managers within on-premise venues and grocery stores
- Maintained up-to-date knowledge of industry trends, incorporating emerging regions and varietals into wine selection.
- They have implemented new promotional strategies, dramatically increasing business.
Store Sales Manager
The Bottle-O
06.2021 - 06.2023
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Engaged and motivated team of 2+ sales representatives to achieve individual and store goals.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Monitored team sales targets and addressed deficiencies.
- Built talented and successful team that increased department sales.
- Increased store sales by cross-selling complementary items.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored employee performance and identified performance gaps for corrective action.
- Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing and skillful negotiation.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Maintained positive working relationships with retailers and representatives.
- Identified new business opportunities and leads for key clients.
- Increased product sales through targeted marketing campaigns.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Increased the sales by nearly 35% through the implementation of new strategies and planning .
Learning & Development Manager
Stockman General Contractors
01.2020 - 06.2021
- Induct new employees to company policies and procedures
- Arrange alcohol and drug testing, health and safety training, First Aid Training, Traffic Controller
- Trainings, STMs Courses, PE Welding Courses for employees
- Coordinate the induction of employees with clients
- Arrange and conduct in-house Training Development Programme
- Prepare and maintain training records of all employees along with monitoring and evaluation of training activities and programme effectiveness
- Daily resource allocation along with 4 weeks forward planning
- Prepare and maintain records of inward and outward goods and materials
Senior Learning & Development Executive
Massive Restaurants Pvt Ltd
06.2017 - 12.2019
- An international company that owns and operates a critically acclaimed and multi-award winning portfolio of premiere brand of restaurants, targeting all segments of the market.)
- Achievements:
- Opened 10 new restaurants and fully trained their staff; achieved a turnover of NZ$1M per month for these 10 restaurants
- Developed and managed an Intern Programme which filled weekend rosters; saved NZ$60K per month as a result
- Ran regional Performance Review Rallies that show-cased and rewarded quality performances
- Opened 7 new franchise restaurants to deliver a turnover of $80K per month
- Accountabilities:
- Hired, recruited and trained quality team members
- Conducted interviews and hired more than 2000 employees for the company
- Co-ordinates and delivered on-boarding training for all departments
- Conducted anchor and business role out training programs
- Monitored, evaluated and recorded training activities and program effectiveness
- Design, plan and orientate training development modules for employees
- Sales training (Professional Selling Skills and Suggestive Selling)
- Conducted Career Development Program for employees
Senior Assistant Restaurant Manager
Dominos India Pvt LTD
11.2016 - 06.2017
Senior Shift Manager
Burger King, Mumbai International Airport
04.2016 - 11.2016
Shift Manager
Dunkin Donuts
06.2015 - 04.2016
Education
New Zealand Certificate in Professional Wine - Sommelier
New Zealand School of Food & Wine
Auckland 06.2024
WSET Level 2 - Sommelier - Wine
New Zealand School of Food & Wine
Auckland, NZ01.2023
Certificate in NZ Wine ( Advanced ) - Wine & Wine Region in New Zealand
New Zealand School of Food & Wine
Auckland01.2023
Bar Manager's Certificate - Liquor Sales
Auckland Council
Auckland, NZ07.2022
Bachelor of Science - Hospitality Studies and Catering Services
Kohinoor College of Hotel Management
India 01.2014
Skills
- Revenue Generation
- Account development
- Records Management
- Client Service
- Customer Service
- Wine industry expertise
- Product Promotions
- Customer Relationship Building
- Product Merchandising
- Product Knowledge
- Sale Performance
Certification
- Leadership & Team Development , IBMI - October 2021
- Lean Gold Certification - Simplilearn - Aug 2020
Timeline
Sales Representative
Brand - House
06.2023 - Current
Store Sales Manager
The Bottle-O
06.2021 - 06.2023
Learning & Development Manager
Stockman General Contractors
01.2020 - 06.2021
Senior Learning & Development Executive
Massive Restaurants Pvt Ltd
06.2017 - 12.2019
Senior Assistant Restaurant Manager
Dominos India Pvt LTD
11.2016 - 06.2017
Senior Shift Manager
Burger King, Mumbai International Airport
04.2016 - 11.2016
Shift Manager
Dunkin Donuts
06.2015 - 04.2016
New Zealand Certificate in Professional Wine - Sommelier
New Zealand School of Food & Wine
WSET Level 2 - Sommelier - Wine
New Zealand School of Food & Wine
Certificate in NZ Wine ( Advanced ) - Wine & Wine Region in New Zealand
New Zealand School of Food & Wine
Bar Manager's Certificate - Liquor Sales
Auckland Council
Bachelor of Science - Hospitality Studies and Catering Services
Kohinoor College of Hotel Management
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