Ketankumar Satpute
Brand - House
Mount Roskill,AUK
9
years of professional experience
1
Certification
Enthusiastic Sales and Customer Service professional with expertise in Wine Knowledge ,communication and negotiating. Exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Work History
Sales Representative
3 Years 4 Months- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managing over 100 traditional bottle shops & Supermarkets
- Negotiated contracts to secure long-term business relationships and best pricing for clients
- Monitor sales performance and market trends to identify new opportunities
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Develop and maintain excellent relationships with liquor store owners and managers within on-premise venues and grocery stores
- Maintained up-to-date knowledge of industry trends, incorporating emerging regions and varietals into wine selection.
- They have implemented new promotional strategies, dramatically increasing business.
Store Sales Manager
2 Years- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Engaged and motivated team of 2+ sales representatives to achieve individual and store goals.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Monitored team sales targets and addressed deficiencies.
- Built talented and successful team that increased department sales.
- Increased store sales by cross-selling complementary items.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored employee performance and identified performance gaps for corrective action.
- Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing and skillful negotiation.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Maintained positive working relationships with retailers and representatives.
- Identified new business opportunities and leads for key clients.
- Increased product sales through targeted marketing campaigns.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Increased the sales by nearly 35% through the implementation of new strategies and planning .
Learning & Development Manager
1 Year 5 Months- Induct new employees to company policies and procedures
- Arrange alcohol and drug testing, health and safety training, First Aid Training, Traffic Controller
- Trainings, STMs Courses, PE Welding Courses for employees
- Coordinate the induction of employees with clients
- Arrange and conduct in-house Training Development Programme
- Prepare and maintain training records of all employees along with monitoring and evaluation of training activities and programme effectiveness
- Daily resource allocation along with 4 weeks forward planning
- Prepare and maintain records of inward and outward goods and materials
Senior Learning & Development Executive
2 Years 6 Months- An international company that owns and operates a critically acclaimed and multi-award winning portfolio of premiere brand of restaurants, targeting all segments of the market.)
- Achievements:
- Opened 10 new restaurants and fully trained their staff; achieved a turnover of NZ$1M per month for these 10 restaurants
- Developed and managed an Intern Programme which filled weekend rosters; saved NZ$60K per month as a result
- Ran regional Performance Review Rallies that show-cased and rewarded quality performances
- Opened 7 new franchise restaurants to deliver a turnover of $80K per month
- Accountabilities:
- Hired, recruited and trained quality team members
- Conducted interviews and hired more than 2000 employees for the company
- Co-ordinates and delivered on-boarding training for all departments
- Conducted anchor and business role out training programs
- Monitored, evaluated and recorded training activities and program effectiveness
- Design, plan and orientate training development modules for employees
- Sales training (Professional Selling Skills and Suggestive Selling)
- Conducted Career Development Program for employees
Senior Assistant Restaurant Manager
7 MonthsSenior Shift Manager
7 MonthsShift Manager
10 MonthsEducation
New Zealand Certificate in Professional Wine - Sommelier
- Currently Pursing WSET Level 3 in Wine and WSET Level in 2
WSET Level 2 - Sommelier - Wine
- Degree Awarded with Merit
- Completed Studies in Wine and Wine Region
Certificate in NZ Wine ( Advanced ) - Wine & Wine Region in New Zealand
- Certificate in New Zealand Wines Advanced Course
- Degree Awarded with Distinction
- Knowledge about the New Zealand Wine Regions and Grapes and varieties
Bar Manager's Certificate - Liquor Sales
Bachelor of Science - Hospitality Studies and Catering Services
Skills
Revenue Generation
Account development
Records Management
Client Service
Customer Service
Wine industry expertise
Product Promotions
Customer Relationship Building
Product Merchandising
Product Knowledge
Sale Performance
Certification
- Leadership & Team Development , IBMI - October 2021
- Lean Gold Certification - Simplilearn - Aug 2020
Timeline
Sales Representative
Brand - House
06.2023 - CurrentRead More
Store Sales Manager
The Bottle-O
06.2021 - 06.2023Read More
Learning & Development Manager
Stockman General Contractors
01.2020 - 06.2021Read More
Senior Learning & Development Executive
Massive Restaurants Pvt Ltd
06.2017 - 12.2019Read More
Senior Assistant Restaurant Manager
Dominos India Pvt LTD
11.2016 - 06.2017Read More
Senior Shift Manager
Burger King, Mumbai International Airport
04.2016 - 11.2016Read More
Shift Manager
Dunkin Donuts
06.2015 - 04.2016Read More
New Zealand School of Food & Wine
New Zealand Certificate in Professional Wine from Sommelier
Read More
New Zealand School of Food & Wine
WSET Level 2 - Sommelier from Wine
Read More
New Zealand School of Food & Wine
Certificate in NZ Wine ( Advanced ) from Wine & Wine Region in New Zealand
Read More
Auckland Council
Bar Manager's Certificate from Liquor Sales
Read More
Kohinoor College of Hotel Management
Bachelor of Science from Hospitality Studies and Catering Services
Read More