Summary
Overview
Work History
Education
Skills
Certification
Language
Affiliations
References
Timeline
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Kethujan Sivananthan

Kethujan Sivananthan

Wellington,WGN

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Seasoned Senior Food and Beverage Server known for high productivity and efficiency in task completion. Possess specialized skills in customer service, order accuracy, and inventory management. Excel at communication, teamwork, and problem-solving to enhance dining experience. Committed to maintaining high standards of service and operational excellence. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Seasoned Senior Food and Beverage Server with substantial experience in upscale dining environments. Possess strong knowledge of food and beverage management, including pairing recommendations, allergy considerations, and customer service standards. Known for ability to create memorable dining experiences while managing multiple tables efficiently. Demonstrated success in team leadership and staff training has contributed to improved restaurant performance. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Automotive Mechanic

CR Auto Motors Limited
Parkway, Wainuiomata, Lower Hutt
10.2022 - Current
  • Replaced defective engines, suspension systems, transmissions, exhaust systems, radiators and related components.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Filed records with state as part of performing vehicle safety inspections.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Maintained records of all work completed including descriptions of parts used and labor times.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Fabricated replacement parts when required using shop tools such as lathes or drill presses.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Tested vehicle performance to ensure proper functioning of brakes, lights and steering mechanisms.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Followed safety procedures while working on cars to minimize risks of injury or accidents.
  • Checked fluid levels in cooling systems, power steering reservoirs and other components of the car.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Welded, soldered and fabricated parts to complete skilled services.
  • Cleaned fuel injection systems with special detergents or solvents to remove deposits from fuel injectors or intake valves.
  • Operated specialized diagnostic tools such as oscilloscopes or multi-meters to troubleshoot faults in electrical circuits.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Conducted test drives before and after repair services.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Rebuilt cylinder heads and performed valve jobs on engines.
  • Performed scheduled maintenance services such as oil changes, lubrications and tune-ups.
  • Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
  • Reviewed work orders and discussed with supervisors.

Senior Food and Beverage Server

ATURA HOTEL
24 Hawkestone Street, Thorndon, Wellington 6011, Wellington
07.2021 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Kept accurate records of sales transactions for daily reconciliation purposes.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Assisted in training new employees on proper Food and Beverage service techniques while adhering to company policies and procedures at all times.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Set up tables in between patrons to reduce wait times.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Responded promptly to customer complaints in a courteous manner while resolving issue efficiently.
  • Performed opening and closing duties such as setting up the dining room with necessary supplies.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees on restaurant procedures and plating techniques.
  • Effectively communicated with other staff members regarding customer requests or complaints in order to provide prompt resolution.
  • Educated customers on wine selection process based on personal preferences or menu selections.
  • Prepared checks, itemizing total meal costs and taxes.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Verified age identification for alcoholic beverage purchases in accordance with state laws.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Food & Beverage Team Leader

James Cook Hotel Grand Chancellor
Wellington, New Zealand
03.2019 - 09.2021
  • In this role, my main responsibility is to lead by example to deliver excellent customer and ensure the best possible experiences for guest with strong leadership skills and oral skills
  • I support my supervisor and my manager by leading and guiding the team on the floor, taking payments, doing cash up, dropping cash and writing detailed reports about the end of the shift operations
  • I manage two outlets wastages and breakages
  • Currently, I'm running my own shifts in the evening bar shift in the sojourn cafe
  • I used to supervised the bar and restaurant cafe in James cook hotel when we were opened completely
  • Developed a positive work environment by fostering open communication and teamwork among staff members.
  • Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.

Waiter

James Cook Hotel Grand Chancellor
Wellington, New Zealand
06.2017 - 02.2019
  • Food and Beverage attendant at James Cook Hotel working in the food and beverage sector working in all two outlets, The main restaurant, Whitby's as a waitress and bartender and the A La Cate restaurant and lobby bar Sojourn
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

Level 3 - Automotive Engineering

Whitireia Weltech
Petone, NZ
04-2022

English Teaching College L -

Wellington, New Zealand
08.2017

Literacy And Numeracy - Literacy And Numeracy

English Teaching College
Willis Street
04-2016

Primary And Secondly School - English, Mathematics, History, Geography, Art, Science

Sri Lanka
12.2011

Skills

  • Food safety compliance
  • Professional appearance
  • Staff training
  • Food presentation standards
  • Reliability and punctuality
  • Wine pairing
  • Order accuracy assurance
  • Strong communication skills
  • Cash handling experience
  • Menu memorization
  • Efficient time management
  • Flexible schedule availability
  • Exceptional customer service
  • Banquet service experience
  • Team leadership qualities
  • Allergy awareness
  • Conflict resolution expertise
  • Tableside service proficiency
  • Fine dining etiquette
  • Advanced food safety
  • Brake servicing
  • Wheel rotation and balancing
  • Brake systems understanding
  • Repair documentation
  • Vehicle alignment
  • Safety awareness
  • Alignment experience
  • Hybrid systems
  • Tire balancing
  • Steering systems
  • Automotive electronics

Certification

Can prove upon interview or if requested.

Language

Tamil
Native/ Bilingual
English
Professional

Affiliations

To present myself as a well-rounded individual, I balance intellectual pursuits, creativity, and practical skills while maintaining a focus on personal development and helping others. Here’s an outline.

References

References available upon request.

Timeline

Automotive Mechanic

CR Auto Motors Limited
10.2022 - Current

Senior Food and Beverage Server

ATURA HOTEL
07.2021 - 08.2024

Food & Beverage Team Leader

James Cook Hotel Grand Chancellor
03.2019 - 09.2021

Waiter

James Cook Hotel Grand Chancellor
06.2017 - 02.2019

Level 3 - Automotive Engineering

Whitireia Weltech

English Teaching College L -

Literacy And Numeracy - Literacy And Numeracy

English Teaching College

Primary And Secondly School - English, Mathematics, History, Geography, Art, Science

Kethujan Sivananthan