Kethujan Sivananthan
Wellington,WGN
Summary
I am an energetic and mature professional who has a passion for customer service and strive to have excellence in responsibilities. Developing and maintaining a strong relationship with my team is crucial to the understanding of employees need, goals and ambition are in order for the team to work cohesively. I believe it is important to regularly check procedures and practices in place to identify efficiency and service, therefore, reducing overall cost to the company. Striving under pressure is a skill I have acquired from work in a fast paste and multi-culture restaurant. In this setting, I have needed to have multiple plans and throughout strategies that are adaptable and changeable throughout operations.
Professional food and beverage leader with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring high standards in service and quality, and adapting to changing needs. Skilled in staff training, inventory management, customer service, and problem-solving. Reliable, flexible, and driven to enhance team performance and guest satisfaction.
Knowledgeable Food and Beverage with solid foundation in managing food and beverage operations. Demonstrated success in streamlining service processes and enhancing guest satisfaction. Proven ability to lead teams and ensure compliance with health and safety standards.
Overview
7
7
years of professional experience
Work History
Bartender
ATURA HOTEL
07.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food & Beverage Team Leader
James Cook Hotel Grand Chancellor
03.2019 - 09.2021
- In this role, my main responsibility is to lead by example to deliver excellent customer and ensure the best possible experiences for guest with strong leadership skills and oral skills
- I support my supervisor and my manager by leading and guiding the team on the floor, taking payments, doing cash up, dropping cash and writing detailed reports about the end of the shift operations
- I manage two outlets wastages and breakages
- Currently, I'm running my own shifts in the evening bar shift in the sojourn cafe
- I used to supervised the bar and restaurant cafe in James cook hotel when we were opened completely
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Waiter
James Cook Hotel Grand Chancellor
06.2017 - 02.2019
- Food and Beverage attendant at James Cook Hotel working in the food and beverage sector working in all two outlets, The main restaurant, Whitby's as a waitress and bartender and the A La Cate restaurant and lobby bar Sojourn
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Level 3 - Automotive Engineering
Whitireia Weltech
Petone, NZ04-2022
English Teaching College L -
08.2017
Literacy And Numeracy - Literacy And Numeracy
English Teaching College
Willis Street 04-2016
Primary And Secondly School - English, Mathematics, History, Geography, Art, Science
12.2011
Skills
- Knowledge of the hotel and hospitality sector
- Customer Service experience
- Great communication skills
- Calmly and tactfully negotiate with difficult situations
- Able to resolve guest disputes
- Able to work under pressure and in a fast-paced environment
- Identify and priorities urgent situations
- Maintain and implement hotel policies
- Detail-oriented
- Outside the box thinker
- Experienced barista
- Great bar skills including cocktail making
- Picking up new skills and information quickly
- Literacy and numeracy (level 4)
- Strong time management skills
- Food Safety Compliance
- Food presentation
- Nutritional knowledge
- Sanitation Standards
- Allergen awareness
- Sales Growth
- Scheduling and Rostering
- Food pairing
- Menu development
- Waste Reduction
- Menu pricing
- Food and Beverage Operations
- Labor Management
- Ordering Supplies
- Cost Control
- ABC standards
- Wine pairing
- Beverage knowledge
- Table management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Team Leadership
- Team Collaboration
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Food Safety
- Cash Handling
- Food Preparation
- Relationship Building
- Safety Procedures
- Hygiene practices
- Team building
- Task Prioritization
- Safety Training
- Worker Training
- Self Motivation
- Food and Beverage Service
- Staff Management
- Professionalism
- Interpersonal Communication
- Greeting and Seating Guests
- Hiring and Onboarding
- Quality Control
- Staff Training
- Food safety understanding
- Opening and closing procedures
- Waste Management
- Labor cost control
Languages
Tamil
English
References
- Shrenik Shetty, James Cook Grand Chancellor, 0274969616
- Imiashini Niluthpala, James Cook Grand Chancellor, 0274641690
- Harli Arifin, Atura Hotel Wellington, 021786557
Hobbies and Interests
- Cricket
- Football
- Swimming
- Running
- Reading
- Movies
Personal Information
- Place of Birth: Puttalam
- Date of Birth: 01/05/95
- Nationality: Sri Lankan
- Driving License: Full driving licence
Football
Love playing football and used to play for the Easton Suburb Club for 2 years
Timeline
Bartender
ATURA HOTEL
07.2021 - 08.2024
Food & Beverage Team Leader
James Cook Hotel Grand Chancellor
03.2019 - 09.2021
Waiter
James Cook Hotel Grand Chancellor
06.2017 - 02.2019
English Teaching College L -
Primary And Secondly School - English, Mathematics, History, Geography, Art, Science
Level 3 - Automotive Engineering
Whitireia Weltech
Literacy And Numeracy - Literacy And Numeracy
English Teaching College
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