Kevin Baker
Senior Service Advisor
Auckland
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Senior Service Advisor
Auckland Vehicle Limited
09.2022 - Current
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers while managing 15-20 jobs per day.
- Streamlined service processes for improved efficiency and productivity within the department.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Established rapport with new clients by conducting thorough vehicle intake assessments and providing transparent pricing estimates.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
Quality Control Manager
2 Cheap Cars Ltd
11.2021 - 08.2022
- Manage and responsible of average 220 dispatch vehicles weekly.
- Collaborated with stakeholders to verify delivery of desired quality requirements to dealerships.
- Mentored and encouraged employees through observational coaching to strive for excellence while fostering professional growth.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans from sales feedback.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Liaised with workshop manager to organize and perform quality standard training for new and existing staff.
Operation Manager
Autoshield Ltd
07.2018 - 10.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared annual budgets with controls to prevent overages.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
- Formulated processes to reduce downtime and financial loss.
Branch Manager
Autoshield Ltd
01.2017 - 07.2018
- Forecasted trends and recommended improvements based on financial risk analyses.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional client interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted client to boost product sales and services.
Automotive Window Tinter
Autoshield Ltd
04.2015 - 12.2016
- Discussed tint and accessories options.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Accepted and processed payments for services.
- Maintained inventory of automotive tools and installation materials.
- Followed company policies and protocols, and maintained safe and clean driving record to complete delivery services.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
Education
Certificate in Applied Science -
Auckland University of Technology
Auckland, AUK 04.2001 -
NCEA Level 2 & 3 -
Rodney College
Wellsford, AUK 04.2001 -
Skills
Organization
Follow-up skills
Customer Relations
Problem-solving abilities
Work flow planning
Superb time management skills
Hobbies
Automotive, Martial Arts, Basketball, Traveling.
Timeline
Senior Service Advisor
Auckland Vehicle Limited
09.2022 - Current
Quality Control Manager
2 Cheap Cars Ltd
11.2021 - 08.2022
Operation Manager
Autoshield Ltd
07.2018 - 10.2021
Branch Manager
Autoshield Ltd
01.2017 - 07.2018
Automotive Window Tinter
Autoshield Ltd
04.2015 - 12.2016
Certificate in Applied Science -
Auckland University of Technology
04.2001 -
NCEA Level 2 & 3 -
Rodney College
04.2001 -
Similar Profiles
Gopal KudrapwarGopal Kudrapwar
Launch Manager Vehicle at Tata Motors Passenger Vehicle LimitedLaunch Manager Vehicle at Tata Motors Passenger Vehicle Limited
Jawahar VivekanandhanJawahar Vivekanandhan
Channel Service Manager at VE Commercial Vehicle LimitedChannel Service Manager at VE Commercial Vehicle Limited
CAROLINE KALIMI PETERCAROLINE KALIMI PETER
Regional Manager at Vehicle and Equipment Leasing (T) LimitedRegional Manager at Vehicle and Equipment Leasing (T) Limited