Kevin Chung

Responsibilities:

• Manage the development and implementation of new initiatives, processes, policies, and systems to help deliver a consistent world class client experience.
• Working with key stakeholders to implement strategic acceleration initiatives.
• Focus on delivering solutions and implementation with tangible results and benefits for Private Bank and ANZ.
• Working with Private Bank Leadership team to deliver information as requested by senior management and business partners (Risk, IT, etc).

Responsibilities:

• Day to day product management, product life cycle management, risk and governance practices.
• Assessing the needs of Private Banking and their clients to develop and design product and structural solutions to meet those needs.
• Streamlining of products and services across both ANZ and National Bank Private Banks.
• Managing the Private Bank deposit ($4.2b) and lending ($1.2b) portfolios
• Managing the Private Trading Service - FUM $909m @Oct 2022

Achievements:

• Margin management contributing exceeding NPAT targets
• Successful integration of ANZ and National Bank (2012)
• Launch of foreign exchange trading system for Private Bankers.
• Weekly margin management process for Private Bankers.
• Term deposit campaign resulting in $132m in new funds
• Successful removal of discounts on home loans.

Responsibilities:

• Provide marketing communications to designated business units (Rural Banking, Business Banking, Institutional, Corporate & Commercial Banking) involving external campaign management and internal communication.
• Engaging external agencies covering advertising, direct mail and creative design.
• Management of ANZ proprietary media (website, internet banking, statements and ATM’s
• Management and development of staff

Achievements:

• Successful launch of ANZ Business Banking Starting Out campaign. Achieved 121% of target for new customers.
• Launch of the ANZ Privately Owned Business Barometer.
• Field Days June 2006 – ANZ participation well received
• Launch of ANZ Direct Online (electronic banking platform for businesses)
• Savings and Investments Direct Mail campaign 5.6% response rate - $20,000 cost returned $270,000 net interest income.

Responsibilities:

• Provide leadership, strategic direction and management of the Savings and Investment product portfolio including product strategy, pricing, positioning, delivery and management to enable revenue, volume, cost and other targets to be met.
• Product portfolio consisting of Term deposits, Savings account and Online Call account.
• Management and development of staff

Achievements:

• Successful external launch the ANZ Online Call Account in April 2005. Funds increased during the campaign period by $274 million.
• Campaign promotion and support in reaching $1 billion of funds in the ANZ Online Call account by the end of the financial year (Sept 05).
• Overall fund growth in the savings and investments portfolio of $928 million for the financial year ending Sept 05.

Responsibilities:

• To deliver and develop strategies to grow AMP's conventional investment business and maximise profit from that business.
• Sales support for conventional products via adviser specialists & technical specialists
• Product development and management

achievements:

• Identified strategy and initiatives relating to AMP’s mature product set for implementation from 2005 onwards

Responsibilities:

• Ensuring the vitality, growth and profitability of ASB Bank’s youth products for the under 30’s.
• Planning, development and ongoing management of marketing strategies associated with the youth products.
• The efficient expenditure and cost control of product budgets.

Ahievements:

• Successfully trialed acquisition of accounts through a number of initiatives – Bounty Packs, New Entrant packs and promotions through shopping malls.
• Achieved sales growth of 400 Headstart Youth Savings accounts per week (annual target of 32,000 new accounts achieved).

Responsibilities:

• Ensuring the vitality, growth and profitability of ASB Bank’s Term Investment, Managed Funds and Insurance product portfolios.
• Planning, development and ongoing management of marketing strategies associated with the investments and insurance products.
• The efficient expenditure and cost control of product budgets.

Achievements:

• Implementation and launch of the Insurance Manager strategy and Group Insurance.
• Development and launch of the Personal Insurance Planner (Insurance equivalent of ASB Bank’s highly successful 5 Step Investment Guide)
• Direct mail campaigns targeting over 55 year olds
• Superannuation offer to ICANZ members
• Production of Annual Reports for Unit Trusts (retail and superannuation) and Master Trust.
• Ensuring investment statements are updated and comply with regulatory requirements.

Responsibilities:

• Management of content for a fully self-contained online facility providing information on financial products and services.
• Ensuring that the site contained accurate product information and usability for customers.

Achievement:

• Successful launch of website

Responsibilities:

• Maintain integrity of product use and resolution of any product deficiencies
• Liaison with customer relations manager to advise management on cases outside policy
• Product compliance with regulatory requirements
• Convey product development opportunities to product development staff
• Assess, recommend and lead opportunities for migration of ‘legacy’ business to current product range

Achievements:

• Development of a strategy for AMP mature products – delivering solutions for profitable management of existing product range
• 98% success rate with the transfer of Passive NZ shares investors to the AMP Savings & Investments Portfolio Plan

Responsibilities:

• Maintenance of disclosure material - Annual reports, prospectuses and investment product disclosure regime
• Project morph – migration of old products to new
• Tracking and provision of management information

Achievements:

• Completion (100% accuracy) of trustees annual reports, prospectuses, investment statements for investment funds
• Meeting all regulatory deadlines
• Introduction of new disclosure regime for AMP savings and investments products
• Successfully launching the AMP share swap facility
• Management of the UK pension transfer service

Responsibilities:

• Management of risk products – life, disability and trauma
• Ensuring products are competitive, relevant and profitable
• Technical support of AMP’s distribution channels

Achievements:

• Introduction of a paramedical service
• Development of a children’s education plan product
• Enhancing AMP’s replacement income insurance product
• Completion of a strategic review of AMP New Zealand’s risk products and markets
• Development of a term insurance product for Ergo personal financial services
• Development and implementation of a terminal illness benefit across all AMP life products