EMMA EBENEZA FAASISILA
Auckland,AUK
Summary
With a proven track record at Aramex Couriers, I excel in strategic planning and problem-solving, ensuring efficient freight handling and exceptional customer service. My expertise in heavy lifting and complaint resolution has significantly enhanced operational productivity, demonstrating a steadfast commitment to exceeding employer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Problem Freight Officer
Aramex Couriers
Penrose, Auckland
09.2023 - Current
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Processed returns, exchanges, and refunds according to company policies.
- Followed up with customers after calls to ensure satisfaction with service provided.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
Freight Sorter/Loader and Unloader
Aramex Couriers
Penrose, Auckland
05.2018 - 08.2023
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Loaded, unloaded, and moved cargo by hand and using forklifts, pallet jacks, and other equipment.
- Secured items in truck by strapping over protective padding.
- Maintained cleanliness and safety standards in the work area.
- Used boards and pallets to stack freight at designated locations.
- Sorted incoming and outgoing freight according to established procedures.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Ensured all items were loaded properly to prevent shifting during transit.
- Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
Pick-packing Role
Online Distribution
Māngere, Auckland 2022
02.2017 - 03.2018
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Used handheld scanners to key in data for packages.
- Operated pallet jacks, hand trucks, and other material handling equipment safely and efficiently.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Seafood Assistant
PAK'NSAVE
Māngere, Auckland 2022
01.2015 - 01.2017
- Kept records of incoming shipments of seafood products.
- Monitored expiration dates on perishable items and removed from sale when necessary.
- Followed cleaning schedule for floors, walls and storage areas.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Assisted customers with selecting seafood items for their meals.
- Ensured that all seafood was stored at proper temperatures.
- Maintained cleanliness and organization of kitchen equipment and utensils.
Education
High School Diploma -
McAuley High School
Otahuhu11-2016
Skills
- Strategic planning
- Heavy lifting proficiency
- Loading and unloading
- Freight labeling
- Complaint handling
- Phone etiquette
- Decision-making
- Problem-solving
- Critical thinking
Languages
English
Professional
Samoan
Professional
Affiliations
- Love to Read
- Involved in a lot of youth activities for Church
- Love spending time with my family.
- Watching rugby with family in the weekends (GO CRUSADERS)
- Playing Volleyball and Netball
Certification
- Forkhoist License
- Drivers License
References
References available upon request.
Timeline
Problem Freight Officer
Aramex Couriers
09.2023 - Current
Freight Sorter/Loader and Unloader
Aramex Couriers
05.2018 - 08.2023
Pick-packing Role
Online Distribution
02.2017 - 03.2018
Seafood Assistant
PAK'NSAVE
01.2015 - 01.2017
High School Diploma -
McAuley High School
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