Kevin Leach
Retail
Owhango,MWT
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Duty Manager
New World
12.2015 - 05.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Dealing with Shop theft and deterrents to minimise loss .
Short Order Cook
Myself
01.2010 - 11.2015
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared food items according to recipe to drive quality and consistency.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Planned order execution to simultaneously deliver items ordered together.
- Ensured optimal food quality by regularly inspecting ingredients for freshness and taste before use.
- Prepared meals with special accommodations for those with allergies.
- Interacted with customers to address kitchen-related complaints and praise.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Developed new menu items, incorporating seasonal ingredients and customer feedback for increased variety and appeal.
- Managed food costs by carefully monitoring portion control and minimizing waste during meal preparation.
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Operated and maintained grills, fryers and other cooking equipment.
- Checked freshness and quality of ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Adhered to strict food safety regulations and hygiene standards.
- Washed, peeled and seeded fruits and vegetables to prepare for consumption.
- Trained new team members on kitchen operations and safety protocols.
- Used cost-saving measures to maximize profits.
Education
Merit Pass - Management Development
Foodstuffs
Training Courses11.2006
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Attention to Detail
- Professionalism and Integrity
- Written and oral communication
- Relationship Building
- Cash Management
- Staff Training and Development
- Delegating Work
- Shift Scheduling
- Verbal and written communication
- Health and safety compliance
- Staff Scheduling
- Service Management
- Employee Motivation
- Staff Discipline
- Inventory Control
- Waste Reduction
- Expectation setting
- Teamwork and Collaboration
- Problem Resolution
- Team Leadership
- Professional and Courteous
- Good Judgment
- Customer Relationship Management
- Interpersonal Relations
Timeline
Duty Manager
New World
12.2015 - 05.2024
Short Order Cook
Myself
01.2010 - 11.2015
Merit Pass - Management Development
Foodstuffs
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