Kevin Peiris

• Team Management:

- Recruited, trained, and developed staff (including senior staff and team leaders).
- Scheduled staff rosters for optimal efficiency.
- Provided support and guidance to senior management.
- Coached and assisted in staff career development.

• Operational Oversight:

- Supervised and maintained the shop floor (ensuring smooth operations).
- Coordinated all aspects of skydiving trips (including dropzone logistics).
- Managed flight manifests (customer allocation, fuel, safety checks).
- Conducted safety briefings for skydiving customers.

• Customer Service and Sales:

- Handled customer complaints and issues (ensuring resolution).
- Up-sold products and services to enhance customer experience.
- Promoted skydiving experiences in the region.

• Financial Management:

- Managed cash flow (up to $50,000 daily).
- Balanced end-of-day accounts for accuracy.
- Made bank deposits (ensuring financial security).

- WINDCAVE refunds.

• Digital Marketing on Queenstown shop (Instagram & Facebook)
• Attention to detail on the receipt and the delivery.
• Before or on-time delivery.
• Prep work before service.
• Cleaning shop before closing.
• Assist with orders (Prepare side dishes).
• Kitchen Hand.
• Taking orders-Customer service.
• 
  

• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
• Sales and promotion of Skydiving in the Queenstown Lakes area and other entertainment.
• Safety Briefing.
• Upselling (upgrades, photo & video and other types of products).
• Handling face-to-face complaints and issues.
• Balancing end-of-the-day accounts, cash handling (0-20K) & Bank Deposits.
• Coordination of each trip to head out to dropzone.
• Managed high call volumes while maintaining a professional demeanour and accurate recordkeeping.

• Knowledge of kitchen safety and food hygiene.
• Unload and put away food and other supplies.
• Make sure the supplies are stored appropriately handle, sort, store and distribute food items.
• Wash, peel, chop, cut and cook foodstuffs.
• Prepare other food if needed.
• Wash and clean utensils and dishes.
• Sort and dispose of rubbish and recycling.
• Organise laundering of kitchen linen.
• Clean food preparation equipment, floors and other kitchen tools or areas.

• Looking for new markets for business growth
• Handling and communicating with Agents and clients around the world
• Handling FIT/GIT inquiries for All types of Markets
• Operations MICE events
• Interacting with guests
• Introducing new promotions / special packages
• Designing package flyers
• Negotiating Rates with Hotels.

• Handling introducer commission for 36 branches-Alliance Finance/Regional Financial Services.
• Debiting new business insurance to the contracts.
• Handling insurance payments.
• Transferring charges to the contracts.
• Maintaining databases.
• Activating new contracts.
• Interacting with customers and handling customer inquiries.

• Handling all modes of hotel reservations (Online, Telephone, Face to Face)
• Completing procedures when guest arrive and leave
• Handling guest accounts
• Effectively communicating with hotel guests
• Dealing with special request from guests
• Dealing with complaints or problems.

• Attending customers
• Taking orders from customers
• Communicating with the kitchen
• Supervising delivery of food
• Serve food and drinks
• Tend to diners.