Kevin Wang
Christchurch,Bryndwr
Summary
Experienced customer coordinator bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
Client Services Coordinator/Professional Commercial Cleaner
Diamondshine(2016)
07.2016 - 11.2023
- Conduct regular check-ins with clients to gather feedback.
- Collaborate with the team to ensure that service delivery meets client expectations.
- Communicate with the team in a timely manner and effectively address any concerns or special requests from the clients.
Salesperson
Essential Collection
03.2016 - 04.2017
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Professional Commercial Cleaner
C & C Imports
02.2014 - 01.2016
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Education
Bachelor of Product Design - Majoring in Applied Immersive Game Design
University of Canterbury
Christchurch, NZ03.2023
High School Diploma -
Burnside High School
Christchurch, NZ12.2014
Skills
- Strong verbal communication
- Intermediate level proficiency in C# programming language
- Experience in game development using Unity, including UI/UX design
- Proficient in using version control systems, particularly Git
- Client Relationship Management
- Team collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Client Services Coordinator/Professional Commercial Cleaner
Diamondshine(2016)
07.2016 - 11.2023
Salesperson
Essential Collection
03.2016 - 04.2017
Professional Commercial Cleaner
C & C Imports
02.2014 - 01.2016
Bachelor of Product Design - Majoring in Applied Immersive Game Design
University of Canterbury
High School Diploma -
Burnside High School
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