Summary
Overview
Work History
Education
Skills
Timeline
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Kexin Zhi

Wellington,CAN

Summary

Dynamic professional with proven leadership at Orbit Remit, excelling in client support and problem-solving. Adept at time management and prioritization, I consistently achieved service goals while enhancing team collaboration. Recognized for effectively resolving customer issues and driving productivity, I bring a strong commitment to delivering exceptional results.

Overview

8
8
years of professional experience

Work History

Team Leader

Orbit Remit
Wellington, Wellington
02.2024 - Current
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

Orbit Remit
Wellington
02.2021 - 02.2024
  • Answering customer inquiries via- inbound call, emails & chat.
  • Identifying and fulfilling customer needs to achieve satisfaction.
  • Handling complaints, providing appropriate solutions and alternatives.
  • Keeping records of customer interactions, processing customer accounts and filing documents.

Loan Center Specialist

Cash Converters
Wellington
10.2020 - 01.2021
  • Provide quick response to customer enquiries, questions, and complains.
  • Responding to phone calls and emails within the expected time-frames and following procedures and policies.
  • Identifying and understanding individual customer circumstances and providing appropriate solutions.
  • Maintain email inboxes to a high and professional standard.
  • Confident and accurate in ability to explain what Cash Converters offers and how it is done.
  • Utilize various communication channels to guide and direct customers.
  • Efficient processing of loan applications and delivery of loan outcomes to customers.
  • Responsible for meeting individual productivity expectations, delivering on agreed individual KPI's.

Insurance Advisor Assistant

Total Financial Solutions Ltd
Wellington
10.2017 - 08.2020
  • Provide general manager and sales assistance.
  • Provide professional and prompt assistance with respect to all business queries made via email, telephone or in person.
  • Service existing and new customers with insurance planning, insurance quotation and handling customer claims.
  • Be responsible for the profitable growth of the company and for contributing in achieving the sales goal.
  • Maintain correspondence with customers to remind payment of premiums, maturity of policies, etc.
  • Update company advertisements in Facebook, home website, e-newsletter and We Chat newsletter.
  • Preparing promotional materials and organize marketing events.

Education

Level 5 Certificate in Financial Services Version2

Open Polytechnic
Wellington
10-2023

Level 7 - Graduate Diploma - Business Management

Aspire2 International
Wellington
08-2019

Bachelor Degree - Accounting, Auditing

Beijing Information Science And Technology University
China
10-2016

Skills

  • Time management
  • Communication skills
  • Problem solving
  • Client support
  • Leadership
  • Work Planning and Prioritization
  • Verbal and written communication
  • Attention to detail
  • Performance evaluations

Timeline

Team Leader

Orbit Remit
02.2024 - Current

Customer Service Representative

Orbit Remit
02.2021 - 02.2024

Loan Center Specialist

Cash Converters
10.2020 - 01.2021

Insurance Advisor Assistant

Total Financial Solutions Ltd
10.2017 - 08.2020

Level 5 Certificate in Financial Services Version2

Open Polytechnic

Level 7 - Graduate Diploma - Business Management

Aspire2 International

Bachelor Degree - Accounting, Auditing

Beijing Information Science And Technology University

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Kexin Zhi