Keyi Heng
Brisbane,Queensland
Summary
Motivated medical student, who is interested in the junction between Art, Service, and Medicine. Offering excellent customer service and public speaking skills. Career success working with customers and students to create entertaining and educational experiences.
Overview
5
5
years of professional experience
Work History
UCAT Tutor
Meducate Tuition
10.2022 - Current
- Collaborated with students to complete study assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific, self-created curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Consulted with students weekly, on their desires to study medicine, and their current progress.
UQPMS General Executive
UQPMS
02.2022 - Current
- Planned, organized, and coordinated events for a society of over 500 members.
- Skilled at working independently and collaboratively in team environments.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Designed graphics for websites, logos and promotions for marketing purposes.
Private Tutor
Self Employed
03.2019 - Current
- Used personalized learning plans to guide over 50 students to deeper understanding of course material and learning styles.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Taught students remotely using online video chat platform and other delivery channels.
Customer Service Representative
Probe CX
12.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
English Tutor
Happy Study Institute
12.2021 - 03.2022
- Created and taught creative writing summer program for groups of 10 students.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Ward Volunteer
North Shore Hospital
02.2019 - 12.2021
- Delivered patient experience surveys to gather information for program improvement.
- Worked with nurses to deliver food to patients, keeping track of dietary requirements.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization.
Education
BBiomedSci/M.D. - Provisional Entry Medicine
University of Queensland
Brisbane, QLD11.2028
High School Diploma -
Westlake Boys' High School
Auckland, NZ 12.2021
Skills
- Problem-Solving Skills
- Clear Instruction and Communication
- Organization and Planning Skills
- Consumer Surveys
- Research Writing
- Public Speaking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
References
References:
Dr. Christian Rizzali from the University of Queensland
c.rizzalli@uq.edu.au
Mr. Shayan Eftekhar from Meducate Tuition
eftekharshayan@gmail.com | 0450439678
Timeline
Customer Service Representative
Probe CX
12.2022 - 02.2023
UCAT Tutor
Meducate Tuition
10.2022 - Current
UQPMS General Executive
UQPMS
02.2022 - Current
English Tutor
Happy Study Institute
12.2021 - 03.2022
Private Tutor
Self Employed
03.2019 - Current
Ward Volunteer
North Shore Hospital
02.2019 - 12.2021
BBiomedSci/M.D. - Provisional Entry Medicine
University of Queensland
High School Diploma -
Westlake Boys' High School
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