Kezia Joli
Oxford,CAN
Summary
I am a Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
in my personal life I really enjoy going to the gym and hanging out with my friends and family. The gym is my happy place where I can work on my physical and mental health, while also socializing with others who share my passion. Spending time with loved ones brings me so much happiness and fulfillment. Whether we're grabbing a meal or just hanging out.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lash Technician
Lash Kandy
Oxford, Christchurch
01.2019 - Current
- Conducted regular maintenance on tools and equipment used during treatments.
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
- Provided follow-up calls or emails after treatment to ensure client satisfaction.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Followed strict hygiene standards at all times while performing treatments.
- Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
- Built strong relationships with customers by providing exceptional customer service.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Responded to customer inquiries by phone, email, and in person.
Customer Service Manager
Niche Hospitality LTD
Oxford, Christchurch
10.2016 - Current
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delegated work to staff, setting priorities and goals and monitoring staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Artificial Insemination Assist
LIC
Oxford, Christchurch
02.2016 - 11.2023
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained positive working relationship with fellow staff and management.
Education
International Flight Attending Level 4 - Tourism
New Zealand School of Tourism
Christchurch, NZ11-2024
Eyelash Technician - Eyelash Extentions
Eyelash Excellence
Oxford, NZ01-2019
NCEA Level 1&2 -
Oxford Area School
Oxford, NZ02-2016
Skills
- Product knowledge mastery
- Social Media Marketing
- Lashes
- Appointment Scheduling
- Relationship Building
- Creativity and Originality
- Decision-Making
- Payment Processing
- Workspace Organization
- Tool, Equipment, and Surface Sanitizing
- Self Motivation
- Social skills
Certification
- I have a full clean drivers liscence
References
References available upon request.
Timeline
Lash Technician
Lash Kandy
01.2019 - Current
Customer Service Manager
Niche Hospitality LTD
10.2016 - Current
Artificial Insemination Assist
LIC
02.2016 - 11.2023
International Flight Attending Level 4 - Tourism
New Zealand School of Tourism
Eyelash Technician - Eyelash Extentions
Eyelash Excellence
NCEA Level 1&2 -
Oxford Area School
- I have a full clean drivers liscence
Similar Profiles
Oniza KhanOniza Khan
Teacher at Kandy Academy Of English and speech Kandy SrilankaTeacher at Kandy Academy Of English and speech Kandy Srilanka
Arika HanlyArika Hanly
Owner at Twisted KandyOwner at Twisted Kandy
SURABHI HAJARESURABHI HAJARE
Recruitment Specialist-HR at Kandy ComputershareRecruitment Specialist-HR at Kandy Computershare