Hi, I’m
Kezia Joli
Oxford,CAN
Work History
Niche Hospitality LTDOxford, Christchurch
Customer Service Manager
10.2016 - Current
Job overview
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delegated work to staff, setting priorities and goals and monitoring staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lash KandyOxford, Christchurch
Lash Technician
01.2019 - Current
Job overview
- Conducted regular maintenance on tools and equipment used during treatments.
- Provided aftercare instructions to clients regarding proper care of their eyelash extensions.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Followed strict hygiene standards at all times while performing treatments.
- Stocked supplies, such as tweezers, brushes, adhesives and other necessary items.
- Built strong relationships with customers by providing exceptional customer service.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Responded to customer inquiries by phone, email, and in person.
LICOxford, Christchurch
Artificial Insemination Assist
02.2016 - 11.2023
Job overview
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Maintained positive working relationship with fellow staff and management.
Village foods Oxford, Christchurch
Front of House Employee
03.2013 - 10.2016
Job overview
- Processed payments using cash registers or POS systems accurately and efficiently.
- Informed customers of daily specials, menu items, and restaurant policies.
- Checked food quality regularly before serving it to customers.
- Provided take-out services to customers who preferred to dine offsite.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
Summary
My name is Kezia, I am 25 years old and currently work for Mainstreet bakery and cafe, Managing the team on sundays while on Mondays and Tuesdays i am team leader. I also do eyelash extensions part time for Lashkandy when im not working at the bakery. I am a Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Motivational leader and organizational problem-solver. Skilled Cafe Worker with experience in food preparation, coffee making, customer service, and cash handling. Strong ability to multitask under pressure while maintaining high standards of cleanliness and product quality.
Overview
12
years of professional experience
1
Certification
Education
New Zealand School of Tourism
International Flight Attending Level 4 from Tourism
11-2024
Eyelash Excellence
Eyelash Technician from Beauty
01-2019
Oxford Area School
NCEA Level 1&2
02-2016
Skills
- Product knowledge mastery
- Social Media Marketing
- Lashes
- Appointment Scheduling
- Relationship Building
- Creativity and Originality
- Decision-Making
- Payment Processing
- Workspace Organization
- Tool, Equipment, and Surface Sanitizing
- Self Motivation
- Social skills
- Customer Service
- Cash Handling
- Time Management
- Staff Management
Affiliations
- I love to surround myself by doing activities that motivate myself such as going to the gym to keep fit and strong, i also enjoy going out for walks with a group of friends to socialize and keep that exercise up.
- I enjoy travelling and new experiences.
Certification
- I have a full clean drivers liscence
Work Preference
Work Type
Full Timegoing too the gym and spending time with friends and family
I really enjoy hitting the gym and hanging out with my friends and family. The gym is my happy place where I can work on my physical and mental health, while also socializing with others who share my passion. Spending time with loved ones brings me so much happiness and fulfillment. Whether we're grabbing a meal or just hanging out, these moments are truly special to me.
Timeline
Lash Technician
Lash Kandy
01.2019 - Current
Customer Service Manager
Niche Hospitality LTD
10.2016 - Current
Artificial Insemination Assist
LIC
02.2016 - 11.2023
Front of House Employee
Village foods
03.2013 - 10.2016
New Zealand School of Tourism
International Flight Attending Level 4 from Tourism
Eyelash Excellence
Eyelash Technician from Beauty
Oxford Area School
NCEA Level 1&2
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