Khadija Ismail
Blockhouse Bay,AUK
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
4
4
years of professional experience
Work History
IT Analyst
Healthvision
01.2022 - 01.2024
- Coordinated plans for testing, documentation, training and rollout
- Skilled in installing software on new machines and conducting thorough warranty support checks to maintain optimal functionality and compliance
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided IT support and troubleshooting for desktops, laptops, and mobile devices, utilizing technical skills in Windows OS, hardware configuration, and network connectivity
- Gathered software requirements and built test plans
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
Research Administrative
Unitec Te Pukenga
01.2022 - 01.2023
- Facilitated efficient research processes by managing administrative tasks, coordinating research activities, and ensuring compliance with protocols and regulations
- Utilized technical skills in data analysis and reporting to create comprehensive compliance reports, ensuring accurate documentation for auditing purposes
- Tracked project deliverables and kept stakeholders informed with regular updates.
- Assisted with editing and proofreading manuscripts before publication submission, increasing acceptance rates.
- Contributed to the development of comprehensive reports by gathering, analyzing, and presenting relevant data.
Creative Media Editor Internship
Unitec Te Pukenga
01.2020 - 01.2021
- Implemented Digital Object Identifiers (DOIs) for journals and articles on the website, enhancing content traceability and credibility while streamlining access for users
- Oversaw editorial, design and multimedia operations to maintain consistency
- Complemented videos with footage, photos and music added in post-production.
- Utilized effective communication skills to collaborate across departments, fostering a positive work environment.
- Streamlined workflows for efficient content production and timely delivery.
Project Coordinator Intern
Red Cross
01.2020 - 01.2021
- Successfully managed impactful projects within a fast-paced environment during a three-month internship
- Ensured efficient project execution, demonstrating adaptability and organizational skills
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Improved team communication by maintaining open lines of communication and fostering a collaborative environment.
Education
Bachelor of Computing System -
Unitec Te Pukenga
11.2021
Skills
- Technical SKILL: SQL, PostgreSQL, Python, Manual Testing, HTML, CSS, Windows, macOS
- Soft SKILL: Resilience, Conflict Resolution, Time Management, Adaptability, Team work
- Professional SKILL: Technical Troubleshooting, Software installation and Support, Mobile device management, Information Technology infrastructure Library
- IT Troubleshooting
- Network Administration
Timeline
IT Analyst
Healthvision
01.2022 - 01.2024
Research Administrative
Unitec Te Pukenga
01.2022 - 01.2023
Creative Media Editor Internship
Unitec Te Pukenga
01.2020 - 01.2021
Project Coordinator Intern
Red Cross
01.2020 - 01.2021
Bachelor of Computing System -
Unitec Te Pukenga
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