Khagendra Chand
Nepalganj
Summary
Dynamic Hotel Manager with a proven track record at KOHALPUR HAMRO GUEST HOUSE, excelling in strategic planning and analysis to optimize operational efficiency and boost profits. Skilled in hospitality and staff training, I've successfully developed marketing strategies and enhanced guest satisfaction through exceptional service. Achievements include implementing staff and operational improvements, leading to significant enhancements in service delivery and profitability.
Overview
2
2
years of professional experience
Work History
Hotel Manager
KOHALPUR HAMRO GUEST HOUSE
06.2022 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented marketing strategies to promote hotel services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
BBA - Business Management
Tribhuvan University
Kathmandu Nepal03-2022
Skills
- Office and staff streamlining
- Vendor interaction
- Strategic planning and analysis
- Reporting
- Marketing expertise
- Safety Procedures
- Food and Beverage Operations
- Hospitality
- Staff Training
Timeline
Hotel Manager
KOHALPUR HAMRO GUEST HOUSE
06.2022 - Current
BBA - Business Management
Tribhuvan University
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