Khang Dang

• Managed daily operations of the store, including opening and closing procedures.
• Supervised staff to ensure customer satisfaction and proper performance of duties.
• Developed strategies for increasing sales and improving customer service.
• Hired, trained, mentored, and evaluated staff members on a regular basis.
• Conducted inventory management activities such as receiving shipments and maintaining stock levels.
• Created weekly schedules for store employees according to labor laws and budget constraints.
• Reviewed sales figures regularly to determine staffing needs during peak times.
• Strategised new process implementations for increased efficiency.
• Monitored inventory, cash, and payroll processes to keep location running smoothly.
• Staged merchandise and stocked sales floor to stimulate impulse sales.
• Mentored employees in management of complicated sales, complex issues and difficult customers.

Achievement

Team leader of retail associates, consistently surpassing sales targets by an average of 20% quarterly.
Analyse sales data and inventory trends through management systems, optimise inventory levels, and reduce shrinkage by 15%.
Increase the customer return rate by 30% by optimising the process and enhancing the customer shopping experience.
Conduct staff training and regular performance reviews to improve team efficiency and drive the store's overall success.

• Created and maintained reports on operational performance metrics.
• Provided guidance to departmental staff in resolving customer complaints.
• Assisted in developing strategic plans to meet organisational goals and objectives.
• Conducted competitive research and analysis to support strategic initiatives.
• Collaborated with the Director to plan out campaign strategies, timetables, and guidelines.
• Cultivated business partnerships to build lasting relationships with clients.
• Managed daily operations, ensured a smooth handover of tasks between departments, and provided regular progress reports to the director.
• Apply software to operations to develop marketing strategies.
• Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.

Achievement

• Working closely with the director to optimise integrated software solutions (Podia, Aweber), resulting in a 15% performance improvement.
• Coordinated with cross-functional teams to develop and execute marketing campaigns for new projects, contributing to a 25% increase in business sales.

• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Stocked shelves with merchandise according to company standards.
• Tracked inventory levels throughout the day and restocked items as needed.
• Operated point-of-sale systems accurately to process payments from customers.
• Handled customer complaints in a professional manner.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Achievement

• Supported, advised, and persuaded customers to enhance their shopping experience, contributing to a 30% increase in store sales.
• The support team consistently achieved weekly sales quotas, leading to a NZD$300,000 increase in sales performance in the last three quarters of 2023, and was promoted to a manager role within nine months.
• In charge of store management, operating, and implementing strategies that increased overall store efficiency by 20%.

• Organised the filing system and managed daily operations of the office.
• Handled incoming calls, emails, and other correspondence from clients and vendors.
• Conducted research to gather relevant information for projects as needed.
• Assisted with payroll processing by verifying and submitting timesheets to the HR department on time.
• Served as a liaison between departments within the organisation.
• Recruited new personnel as needed according to established guidelines.
• Applying new software to the stock and price management system.

Achievement

• Managed staff and inventory control for the main warehouse, reducing annual inventory by 20%.
• Manage new software implementation and integration, driving the digitalisation of goods management, and achieving a 25% increase in shipping efficiency, along with an NZD$250,000 profit optimisation.
• Enhanced customer satisfaction by 15% through streamlining order fulfillment processes.